Address: | 5500 Tinker Diagonal, Del City, OK 73115, USA |
Phone: | +1 405-677-9464 |
Site: | buffalowildwings.com |
Rating: | 3.1 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
AM
Amber Hanneken
AWFUL! We go to the BWW on NW Expressway all the time and decided to unwind after SoonerCon this location. We were a large party of people and they stood to make good tips and a significant amount on orders from us had they not been so incredibly awful. To start, we get there and the restaurant area is practically empty but most of the tables are covered in dirty dishes and trash. None of these tables were cleaned until we left two hours later (yes, two hours... Ill get to that). So we put in our drink orders after a significant wait and some put in food orders as well. We receive our drinks in a fairly timely fashion. Then everyone puts in food orders. It was 40 minutes before receiving any food at all... during which time wait staff never stopped by to check on our drinks or ask if wed like any more beers/liquor. People from our table were getting up and going to the fountain by themselves to refill sodas. Finally our food starts coming in. Well, for the most. One person didnt get their food order at all and another person only received half their order. We had to track them down to make this clear and they acted put out. They didnt distribute napkins so one of our people had to find some. The people who ordered burgers and chicken sandwiches said theirs were tough, burned and flavorless. Our waitress was sullen and nearly silent all night. Her face made it clear she didnt care about this job and if anything felt we were ruining her night. She didnt apologize once. The manager was there too, she was the one who finally cleaned up the tables. Then we have to track them down to get to-go boxes and checks. Its now 2 am and were all exhausted from a long day of con. I get two checks for my order and one of them also includes extra wings that we did not order. I now have to go up front and work this out, all while the waitress is giving me a death stare in total silence. Then she screws it up again and needs the manager to fix it. We had hoped for some quick and delicious fried food and beer after a long day. We got instead total misery. DO NOT GO TO THIS LOCATION! If youre craving B-Dubs it is literally worth driving to any other location. BWW isnt known for the best service but my God this is the worst service Ive ever received anywhere.
DU
DustinD3mented
Avoid at all costs, go to a different location. Pricey food for mcdonalds icecream machine quality. Came in at 9pm on a Sunday night. The floor was littered with trash and in someplaces silverwear. It was under nearly every table, it looked like every manager and supervisor called in. Ordered an appetizer, which showed up after 30 minutes, overcooked and gross. At 10pm the food came My date ordered the wings, which my date described as taunt and old. I ordered the buffarito, (which it turns out is actually a taco, apparently) and they sent out the wrong side, not the one described on the menu. I couldnt get ahold of the waitress for awhile, so I just dealt with it After eating we waited 15 minutes for a waitress to bring us the ticket We waited another 10 for her to swipe my card, and bring us some hotsauce to buy. (Added the correct sauce to the ticket, but brought the wrong sauce) Got home, realized they actually gave me expired hotsauce. There were two other couples there in this dining area. They werent overly busy, waitresses were mostly absent the entire hour and a half we spent there, and the kitchen was serving us slop. Its like the waitresses were cooking, serving, and managing alone. Dont come here. Its complete garbage.
CA
Candy Wells
I do not recommend this establishment! Eat ANYWHERE but here!! After being seated it took 10 minutes and me getting the managements attention to get our drink orders taken, by a manager! It was not busy, nor were any of the wait staff. I watched the manger tell a server to get our order, and her outright refusal. Moments later the manager brought our drinks.(we have now been seated for 20 min) Then nothing. I wait another 10 minutes. After being ignored by wait staff, I decide to call. I was not polite at this point. I made it clear, give me service or we leave and you can eat the cost of my drinks! The manager finally returns with a server. Past this point there were no further issues. Had it not been 8:30 in the evening when we arrived, I wouldnt have stayed. It was late and we were hungry. My family and I eat here once or twice a month. Not after tonight! We will be taking our beer and wing fetish and money elsewhere.
KA
Kaleb S
Food was good but service was terrible. All the employees excluding one, were terrible. All hanging out by the drink station, when other customers would come in they would avoid eye contact and walk the other way back into the groups to talk. Eventually they were helped while customers were piling up. Judging by the other customers, no one was really getting cared for nor were the employees caring. Same could be said about the trash in the walk way and around the tables with ample crew to do anything about This.This isnt a surprise. Part of the reason we always get our food to go. In all the food was fine but the service was terrible, tried to get a hold the manager but with no answer on two of three calls and the manager didnt seem to care. Reasonable for a Tuesday night since this wouldnt be prime time but at least seeming concerned on the phone would help the case instead of a uh-huh and okay.
NO
No Thanks
As one that does not typically participate in online reviews, this one needs it. Save yourself the headache and visit a different location. Fruit flies, always dirty, lack of professionalism amongst employees, to-go orders are consistently delayed with tons of confusion. Today I waited 28 minutes for 2 dozen wings and some chips...in the to-go area. I walked in, AND OUT with the same family...of which whom dined-in. Some, not all, employees are argumentative, disrespectful, and SURELY unknowledgeable. This feedback is not based on one visit, but over the course of many visits, many wrong orders, many managerial acknowledgements, over many months. Love BWW food when its done right but this location consistently leaves much to be desired from a pleasant dining experience.
TI
Tina Ashley
Well, after being given my tab at the beginning of the 3rd quarter... I asked for a manager. Stephanie informed me that they encourage the servers to give tickets early to avoid people walking out... Nice... say Im sorry next time.. I thought things were getting better when Keith came by and I expressed my feelings towards my server and the manager who came to my table... After the 3rd period... I was going to the bathroom and Keith told me to have a goid night... Guess they dont want folks to stick around after they eat... I stopped at this location regularly after starting a new job in the City last January. Always had great service... I was a regular through hockey season and watched the playoffs in May... Guess things have changed...
DI
Diana Johnston
Do not and i repeat do NOT waste your time or money at this location. We were part of a birthday party, and after 3 hours over half of the party still hadnt received their food. No one knew where our tickets were, we repeatedly asked for a manager, one doesnt show until 90% of the party had left, AND to top it off, someone on their staff put their fingers in the birthday cake. They tried to say it came from the bakery that way but the host brought it to the store herself and it was perfect..instead there were finger marks in the icing. I will NEVER go back to this location and highly suggest u pass them by cuz this was the worst customer service ever.