Address: | 3155 Ann Arbor-Saline Rd, Ann Arbor, MI 48104, USA |
Phone: | +1 734-332-4640 |
Site: | pancheros.com |
Rating: | 3.4 |
Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM |
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Christopher Burke
After reading all the posts.. Im amused and mildly appalled at some of them. First off, I have been enjoying pancheros for over 10 years now, first starting with the location on U Of Ms campus (south university in downtown Ann Arbor). I simply fell in love with the fresh pressed tortillas and meats that didnt just taste like the spices cooked with (Im looking at you chipotle). Once upon a time I was seduced by Qdoba, but they raised their prices and the quality went out the window. Secondly, over a year ago, the store was new and they were having staffing issues, just like any other fast food. Also, these days its hard to keep staff, let alone those who get into their jobs. I too had concerns about the staff, but Im glad I hadnt given up. I like their food enough to go way out of my way to get burritos there. Are they more authentic like some non-chain restaurants? Not really, they qualify as Tex-Mex. I have always had good food, and good experiences at this location.
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Ilona J
Disgusting. Burnt,dried out chicken,lt looked like it had been there a week. In fact the entire food bar looked like it had been set up in the morning and not refreshed throughout the day. We asked if they could give us fresher chicken.Grill boy scooped burnt,bloody so called steak into container,then went to take the burnt chicken off the grill using the same drippy, bloody spatula. We proceeded to cancel our order and walked out. Went to Five Guys---SOOOOO MUCH BETTER, FRESHER AND CLEANER. Highly disappointed. Wouldnt recommend.
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Minds Eye
I ordered a salad and these idiots took out a wad of rotting red colored lowest quality lettuce and put it in my bowl. Seeing that I was shocked at the nonchalance so I stated that was terrible and asked if they had fresh lettuce or at least one that was not rotting. They said no. So yeah this place is rock bottom in their give a S factor. They dont care and the fact that theyre shamelessly serving rotting food to their customers tells me that this place is waiting to shut down. Dont go here unless you like eating rotting food.
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chris gula
Started out strong when they opened, went downhill pretty fast, and I was very apprehensive to go back after reading more recent reviews. I cant speak for consistency because tonight was my first time being back in probably 6 months, but I was pleasantly surprised by tonights experience. Food was good, and the staff were all pleasant and attentive. Jayse b was my particular server, but all staff on this occasion seemed to care and I will most likely be back again soon.
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David Tedesco
Love their food but damn if theyre not closed all the time due to lack of staff or just for the heck of it (Im actually in front of their restaurant right now and theyre supposed to be open for another hour but theyre closed). Also, most of the staff seriously seems to be upset all the time that they have to work here. I think management needs to address the staffs concerns and ask whats up because the staff always looks very unhappy. Edits: some spelling mistakes.
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Eric Lindquist
Burritos are decent, but the loyalty program is worthless. They gave me a loyalty card telling me I would get a free burrito after registering online. After providing personal info, the free burrito shows on their website, so I decided to redeem it today. At the register, they tell me the card wont swipe, they manually key in the number and tell me theres nothing on the card. No apology, just an "oh well". If they give you the loyalty card, just toss it.
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Stephen Schlaefflin
I came here with my significant other at 6:45pm on 1/25/17. I ordered a chicken burrito with extra meat and she ordered a chicken burrito bowl with extra meat. The women serving us rudely exclaimed to, "Call ahead before ordering it next time." It was dinner time and I ordered a simple item off the menu. I understand you may not want to cook more chicken but its a restaurant. Next time Ill skip this pancheros for one of the many other food choices nearby.
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Joseph Fellwock
This is a true story.. I watched one of the employees drop a spoon from the queso dip bin into the chicken, then put it back into the queso dip bin. The food here is sub par at best and doesnt hold a candle to the Pacheros on South U. Whoever owns this place needs to hire some Mexicans instead of pimple faced white kids.
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Ray Hodel
I love the fresh tortillas, made separately for each order. Unlike Qdoba that has one price for unlimited toppings, Pancheros charges separately, which I prefer. They have also mixed up the contents of burrito before wrapping it. I really like that. No more pockets of guacamole, chicken, and rice.
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Kristine Hallauer
Ordered two tacos to go n sat at meijers to eat slim! The man who made my tacos just mashed it all together on one flimsy taco shell an then when everything fell out he had to be asked to put the taco stuffing back in the shell.will never go back to drink my tacos there! Horrible
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Maddison Evelyn
I asked if the tofu was spicy, and the way they said no sounded like they didnt know. I definitely dont eat spicy. I cant even eat mild sauce at taco Bell. Take a bite into it, and next thing you know, Im breathing fire. I didnt come here to turn onto a dragon, aight?
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Thomas Huehl
been here a few times. Food and service was great until last visit. Last visit was back in October/November and there were FLIES ALL OVER THE PLACE! Even on and around the grill and food trays. Been nervous to go back since then.
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Zoey Holmstrom
The staff was friendly, but the food was pretty awful. There was more queso than anything else in my burrito combined. The tortilla was very tough, resembling leather, which made it really difficult to eat. People: 4/5. Food: 1/5
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Lauren B
When your slogan is, "When its better made, its good to go" I expect it to be better made. The food was not warm, and my tortilla is chewy. They seem not to care how to handle food. Mediocre food. Qdoba and Chipotle are better.
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Hannah Getto
It took us 15 minutes to get to order and the line wasnt that long. They were out of the tofu during the prime lunch time so vegitarians and vegans be careful. The food was extremely salty and didnt taste good. Not going back.
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Zeb Sadiq
This location is getting better. When it first opened it was slow and the food was mediocre. Ive recently went again and the employees were much better trained and the food tasted as it should. Free Wi-Fi available.
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Nikolas Mosyjowski
The tortillas are the only saving grace here. Their food is one dimensional (salt). It had obviously been sitting in the hot trays all day because it that film as they were scooping it out.
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Timothy Burke
Food was good the music is way to loud and it is horrible music to begin with. Food was good place was very clean though would give it A5 star if they turn the damn music down.
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Kristine Krzesinski
LOVE Pancharos!! The staff is fantastic and personable! Fast and friendly! Dont understand the other disappointed reviews! I am thrilled they are now close to Saline!!
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Brian Roskamp
Great Tex Mex and some of the best queso Ive had at a chain. This location can be a bit hit-or-miss, depending on the server. Definitely worth trying out.
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Aaron
Ordered burritos for the family. They did not have a chicken available and the prep area was a mess. The burritos were pretty tasty though.