Address: | 15910 Ventura Blvd, Encino, CA 91436, USA |
Phone: | +1 818-990-1488 |
Site: | hokkaidoseafood.com |
Rating: | 3.7 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10:30PM 11:30AM–10:30PM 11:30AM–9:30PM |
MA
Marsia Powers
Go to Burbank or West LA - NOT HERE. I have been coming here for years as hubby doesnt eat meat or chicken, so we both have something to eat. When Thor2 came out I brought a group over 20 for dinner before going to the Arclight Theater. Never again. Friends took me to dinner, they wanted to go here. We were sat behind the fence and then no one came to take our drink order. After 10 minutes (I looked at my watch) I got up and found a server. Last time we saw her (no drink refills, no one came to clear plates). Then we found most of the serving trays were empty/almost empty and when I asked about it I was told more would come out. Didnt happen. Had four pieces of sushi. Seriously, they werent putting any new out, instead were cleaning. And no, it wasnt anywhere near closing. Never got a bill, but my friends were too honest and went to the cashier who didnt seem concerned nor apologized. So I asked for the manager. When I said no one came to take our drink orders, refill the drinks or cleared dishes she said it was because of where we sat. "Your staff put us there." and then I brought up the lack of food in the serving trays. She then started to giggle. I asked her if she thought it was funny that we paid full price and was treated so badly. She continued to giggle. The Burbank location staff are nice, polite and attentive. Encino is the opposite. Encino wont get a penny of my or my friends business. When we go to the Arclight I will make sure we go somewhere else for dinner.
MA
Marilyn Shimabukuro
I have been to this Encino restaurant several times for large family gatherings. I made my reservation for 15 people at 1pm. When we were directed to our seating, there were only 14 chairs. We had to make our own arrangement to put a additional chair at the end of one of the tables. Everyone seemed to be enjoying our gathering, but I had to get up more than 3 times to clear the plates off our tables. Other guests had to do the same thing or we would not have room to get clean plates of additional food. We also had to ask for hot water to warm the tea and refills for our drinks. The food was ok, but had to wait for our favorite flavors of ice creme and small spoons to be refilled. When the bill came, no one asked how many seniors we had in our party and the 10% tip was automatically added to our bill. How unfair is it to pay for the service we received.
GR
graw xx
When my girlfriend first introduced me into this place the service was great and great food. The last time I was there about 2 months ago service was awful we just got seated ND then they forgot we where there they never came to get our drinks order and my kids where asking for water so I had to get up and look for a server. Aslo a guy who they sat at our table he wasnt with us also was complaining about how they kept forgetting his beer ND once they brought it they didnt even opened it for him he asked about 3 servers and all of them said ok theyll be back they never showed up the guys pissed. They really have awful service
ER
Erik V. Santos
MY FRIEND FOUND SPIT IN HER DRINK! I was excited to try this place, I love sea food! But our waiter had a serious attitude problem. I asked for another crab cracker for my friend, he only gave us one, sucks on his teeth & says, "its only one per customer." Theres two of us though... He said they were low & tossed it at the edge of the table. My friend asked him to not be so rude, he brings back our drinks & hers had something thick like spit! Manager did nothing! He kept talking loud around us in his language. Rather pay a couple of bucks more to go eat somewhere else.
LU
Luis Garcia
Worst service ever place was empty maybe 3 tables only waiters not once asked to refill our drinks or how we were doing , I asked a waiter if we can get refills and she said okay and it never came I went to the front desk and I said excuse me the guy looked at me and completely ignored me and I said excuse me again and he looked at me and completely ignored me again . Worst service I made a complaint to them about the 10% tip they were charging me for and I went off on them until they took it off , never coming here again !
A
A Private User
This place is run by Chinese, even though they use "Hokkaido Seafood", a place of Japan. So if you want some Japanese food, you might be end up with big disappointment. Their Chinese food is OK, if you can handle hugh amount of MSG. You can really see a cook pouring MSG in the middle of live cooking show in cook station. Teppanyaki is the best one you can expect in this place. Service,,ppl in the hall are really nice. But, ppl behind the cashier are really mean. Please double check your bill before signing it.
A
A Private User
We were looking for a good and cheap buffet -all you can eat- and stumbled on Hokkaido in Encino. We paid only $10 per person (lunch is $10 until 4 pm, dinner is $17.50 after 4 pm). We left very pleased and stuffed I must say, delicious variety of shrimp and seafood (coconut shrimp was my fav) and for meat eaters and vegetarians also a good variety. And the strawberries and pineapple was delicious too. Service was good too and the place is new and nicely decorated. We shall definitely go back! :) Amarina
ME
Melvin Laplanche
Staff was nice, the place was clean, the food was ok at best (few things were really good, some were really bad, most were "OK"), the crowd was terrible. Some people were taking full plates for themselves (like common, you dont need to take the 5 last lobsters for yourself, just take 1 and come back later), others were sleeping on their tables, a lot of kids were running everywhere and were playing with the chocolate fountain. Not sure if I went on a bad day, but that was a pretty bad experience.
JO
Joanha Frias
We came here for the 1st time to celebrate our 5 year anniversary it was a lot cleaner than others we have gone to, the waiter was really nice.. there wasnt a lot of ppl for a Sunday dinner which is what we wanted. the sushi was fresh and the Orange chicken was to my liking. My husband liked the crab legs and the cheesecake was delicious. I loved the chocolate fountain. Overall I had a nice experience for a 1st time here. Will visit again definitely.
IR
Irish Celtic
The food is good and the restaurant is very clean and well taken care of. However, the service is terrible. I asked four people where ketchup was and each one said I dont know and walked away. They left dirty plates around for a long time and didnt refill drinks. Overall the food is very good and clean but the service needs much improvement especially when there are many people in the corner eating lunch while customers need help.
KI
Kitiaro Bloodbane
This place is very comfortable inside rather than other AYCE buffets in the area which are all the same decor. The Asian cuisine is a huge and tasty selection. The Mongolian grill has large slabs of meat to have grilled and they dont look at you funny if you only have meat grilled. The only reason I have 4 rather than 5 stars is their sushi selection isnt the greatest . Oh and their cheese cake is heavenly