BJ’s Wholesale Club
| Address: | 6607 Wilson Blvd, Falls Church, VA 22044, USA |
| Phone: | +1 703-286-3380 |
| Site: | bjs.com |
| Rating: | 3.9 |
| Working: | 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–10PM 9AM–8PM |
Location
Photos 100
Reviews 23
PA
Parshwa shah
Boycott this upper level of Hell. They cut down acres of tall trees so they could have a parking lot thats 1/3 full at any time. They allow their trucks to idle and spew exhaust and noise into the adjoining neighborhoods, sometimes for hours. Thats against the law. They allow their contractor to use a leafblower to clean their lot after 9 pm. Thats also against the law. They take truck deliveries at 3 am and 6 am, but they dont care if a beeping truck wakes anyone up. In sum, all they care about is getting as much money out of you as possible--as for the community..... When I went to speak with the manager about my concerns, he told me to "Get out of here!" before I had even said a word to him. Dont look for good service, or even a sense of morality or decency here. They dont care about anyone but themselves. If youre looking for a windowless, soul-less shopping experience where you can give your money to a lowest-common-denominator corporate entity that hurts the community and the environment on multiple levels every chance it gets....this is the place!
BR
Brian Holm-Hansen
Shopping here feels more like a local market than a warehouse store. Parking is super convenient (especially when compared to the disaster at the nearest Costco in Arlington). Prices and selection are good in most areas. I knocked a star off because the selection is poor in a few areas. For example, I cant find any simple grapefruit juice without any added high-fructose corn syrup or sugar. Also, the dog food selection is low-quality Purina, so I still need to make a trip to Costco for dog food. The meat selection is good, but they only have USDA Choice cuts (no Prime). The fruit and vegetable selection is good as well as chocolates. They also sell tires and refill propane tanks.
AN
Ann Eichenberger
I really like shopping @ BJs. I can do more of my grocery shopping here than @ Costco because the packages of items I buy are smaller. BJs pork selection of pork loin, roasts and thick pork chop are first rate. Their selection of flours and related baking products is also very good. Wide selection of shampoos and toothpaste, etc. Two dislikes. I prefer Costco butter, toilet paper, paper towels, garbage bags and book selection. Secondly, I never go to BJs on Saturday or Sunday because many family allow their children to run around the store, without disciplining them for their disruptive behavior. I may have missed it, but it did not know that BJs was also a playground.
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Tanya McDowell
I called yesterday to put a Hatchimal on hold as they were expecting to have 16 in stock today. The lady took my name and said 3 were already reserved but I was now on the list to receive one of the 16. I was to call back today to member services to speak to Doug and see when they were arriving. Called around noon but they hadnt come in yet but confirmed I was still on the reserve list. Called back a few times after but didnt get an answer. Got a live person right around 3pm to be told there was only 1 left and it was on hold for someone else and that he didnt see my name on the list. Terrible, terrible, terrible customer service. Very disappointed!
GE
George Copsey
I would like to commend two employees of your store that go above and beyond giving extra customer service. Marco who works at the customer service desk has always been extremely helpful and courteous whenever Ive dealt with him. Lessie D. who usually works at the express checkout is always so pleasant and helpful, shes a joy to deal with. Both these employees are a credit to your store. Anne C
FA
Falls Church Observer
No parking nearby. The same employees take all the prime spots day after day. Good luck pushing your cart up the hill past their cars. Management says they "take this seriously," but nothing changes. Worst of all are the employees who take the designated spots by the propane filling area. They dont care if you have to lug your tanks an extra 50 feet.
MI
Michael Fahmi
The store is great and the prices are very competitive. BUT the customer service line is subpar. Its SO slow. Unlike Costco, BJs has 1 person working at the customer service and you can end up waiting for 30 minutes just to make one simple return or ask a question. I almost gave it two stars because of how bad the customer service line was.
A
A Private User
This store is such an improvement over the Van Dorn location which is disorganized and dirty. Keep this place clean, friendly and helpful employees and you have success. Keep in mind that just because it says "wholesale," you still have to compare prices to know you are getting the best price.
GR
Graham Strother
Worst customer service experience in years. Empty spot where brand X of bottled water should be, plenty up on the high pallet shelf. "Forklift guy is gone for the day" (not my problem) and mgr refused to substitute comparable brand Y for the sake of a coupon. Back to Costco!
CH
Charles Flinn Ill
I came to get a renewal with a coupon. The service desk employee was excellent. Hos name was Chris; friendly, accommodating and seemed very well trained. I would like store mgmt to reach out to him and tell him "nice professional job". From an appreciative customer.
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A Private User
As far as these types of big box stores go, this BJs on Wilson Boulevard is excellent. Access, circulation and parking are much much easier than the Pentagon Costco we used to belong to. We have always found the cashiers to be very friendly and helpful.
AS
Ashiq Elahi
I have been to many wholesale store so far had the worst customer service. I went in to get the free trail and the service was just horrible...An employee should put care, effort and respect to their job when they get paid for every hour.
MI
Mickey Coe
Concur with comment that employees take the closest spots causing problems with hauling propane tanks past their cars that park too close to wall. Management is aware of it and does NOTHING to stop it. Can you spell "TOW TRUCK?"
AL
Alex Stevens
This location is nicer than the other one at Van Dorn, but I find this place frustrating. You cant count on items being in stock. I like the Dunkin Donuts, but I get really annoyed with the rest of the place.
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J Foodgeek
If it is super convenient for you, okay. Otherwise, you probably want to try Costco. By the way, I have seen discounted memberships for both of them online from companies like LivingSocial and Groupon.
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Duy Bui
Today I went to tire center and I received bad service. While no one working in the shop ,they said make a Pointmen for next couple day...... Thats lazy business
SA
Samantha Jones
Jermaine was awesome (Tire Center Manager) he went above and beyond for me when I was in a BIND. Thank you for hiring such compassionate people!
JO
Josh Robichaud
Well laid out and clean store with plenty of staff. Could use a few more checkout lines but they generally move pretty fast.
TM
tmason0420
inconsistent stocking of some popular items. last visit to this location after experiencing a prejudice cashier. ✌️.
AM
Amir Khan
the store is very clean in good customer services and fresh produce they need to keep the parking lot clean
AL
ali dagistan
I do shopping in bjs I like there vegetable ice cream fruit fish there customer service is slow
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Lyndell Core
Friendly helpful staff working efficiently to help me get what I came for and get on my way.
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Jeanette Barkley
Easy to get to. Shelves always fully stocked, friendly staff, good selection of items.
