Address: | 2733 Papermill Rd, Reading, PA 19610, USA |
Phone: | +1 610-375-9580 |
Site: | smokeybones.com |
Rating: | 4.1 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
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Tyler Good
If youve ever wanted to stand in a restaurant for an hour waiting for your table (because they could give you absolutely no estimate as to how long it would be so you keep telling yourself "Well, it should only be a few more minutes!" While nervously sweating because your standing in an ocean of hungry people watching as bright, happy, optimistic people waltz their behinds through the door only to wither away as the minutes tick on reminding you of the heinous way you must look after being here far longer than they have.) then this is the place for you. If that has you interested, but not completely sold, Ive got a deal for you! You can finally get a table, order your food, and wait ANOTHER consecutive hour for your food. I couldnt believe the absolute pandemonium . Yes, it was a Saturday night. Yes, it was pretty busy. However the labor participation rate in this country is at 62.9% which means there are approximately 94,366,000 Americans looking for work. Why aint these people hiring? Surely the can afford it. I paid $30.00 for an appetizer and mac and cheese. Why wont you hire more employees smokey bones? Do you get some kind of kick watching customers spend the majority of their lives waiting for your food while their blood sugars drop causing them to look like some kind of deluge of zombies who have been stricken with famine? Wheres all that money going? Looks like its all going to decorations, and giant prints of quirky and zany wing themed jokes and trivia. Listen, sweetheart. No amount of your wing jokes can bring back the 2 hours of my life waiting for that macaroni and cheese. It simply can not. I had spent over 3 days sitting in that booth. Rationing out my coca cola in hopes that its calories could sustain me just a few more moments. I had little to look forward to, as I thought this was the end. The really sad part was that the few friends I came with that hadnt given up the ghost ran out of things to talk about. The waiters were still running around with plates of food, although nobody seemed to be eating. The other customers sit at tables losing hope. You could see the pain in their eyes. They came for wings on a Saturday night, but they got 3 days of sitting in a crowded restaurant sealed off from the rest of the world. It then hit me - IT WAS CALLED SMOKEY BONES BECAUSE THATS EVENTUALLY WHAT THE CUSTOMERS WASTED AWAY INTO. A BIG OL PILE OF SMOKEY BONES. Then finally my macaroni was placed in front of me, I managed to muster up the energy to immediately ask for a box and my check despite not having started to eat. Aint no way I was spending more of my time there. I ate, paid, and got out of there. Its my personal opinion that I was spared the fate of starvation by Almighty God to tell everyone I know NOT TO GO TO SMOKEY BONES. You will be there far longer than you ever could anticipate. Oh, but a kid did projectile vomit all over her dad halfway through my visit there, and that was pretty funny.
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Marissa Bohner
My Fiancé and I arrive for our second time this week to Smokey Bones (First time was a great experience, this time no too much). Upon our arrival my fiancé who is a bigger guy and I myself pregnant felt better being seating at a table. I saw the only table was being used so requested even a high top in the bar area. This is when the hostess conversed with a server and said they are not seating hi tops. Already irritated my Fiancé was then asked why we needed a table... annoyed he asked me if we just wanted to sit at the bar. I obliged as I was pretty hungry. The hostess so eagerly ;as to not be away from her side work so she could hustle out of there, said go ahead you can seat yourself over there. Then to my amazement there were at least 4 hi-tops readily available but we just sat at the bar anyway. After about 10 minutes of sitting there (with 3 guys goofing behind the bar including a manager tossing hand towels at each other) we were offered menus and drinks. Naturally we were not drinking booze. we ordered our food (wings) and other items and the food was delivered after about 20 minute of eating and only a silent drink refill we had no napkins and couldnt even get the bar tenders attention so we starting pulling clean silverware out of his bin and unwrapping it for napkins. In the meantime everyone around us who was drinking got what they needed including bags for their bones from their wings refills and friendly convo. I observed long beards in the kitchen uncovered, people eating personal meals on the food line. Just an all around mess and then we get our check and you betcha the bartender came back within seconds to see if the bill was ready to be paid. At this point I was so annoyed and was not going to order another thing even though I was still wanting something so we paid our bill and left a friendly note for our bartender that if he paid as much attention to his non drinking customers who were forced to sit there not by choice maybe he wouldve got a tip. Sincerely, One unhappy customer
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Morton Fox
Firstly, whats the deal with still making customers wait 10-15 minutes when there are empty tables? The food really was nothing spectacular, so youre getting average to below-average BBQ for prices that are actually rather high. I thought the smoked sausage was decent, but I have to give up on ordering pulled pork from this restaurant chain. Like every other Smokey Bones Ive tried so far, it came out dry and flavorless. Sure, one could dress it up with the unlabeled and unidentified sauces at the table but should one have to? On the plus side, I thought the mashed potatoes had good gravy but thats a minor part of the meal. The way they handled the check was the final straw. I wanted to use this weekends 30%-off coupon. The server took it and after a rather long time, she came back and told me that they had no idea how to put in the coupon and the best they could do was 25% off. Isnt that the lamest thing? Now my check wasnt that much so the 5% difference isnt of much consequence, but if this had been a $100 table, someone would protest.
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Lolita Bonita
Normally when I come to Smokey Bones (which I have been for many years) I sit at a high top table with my family or if Im with friends I sit at the bar. I sat at the bar recently with my friend and we ordered food and drinks. Our server was Jason who is spectacular and very attentive. I ordered steak with broccoli and dirty rice which is what I usually get if Im not feeling a burger or chicken. I asked for it to be cooked medium. When I got my steak it was well-done and to make matters worse, my broccoli tasted soapy. Im not sure if that was a sign of it being bitter, bad or whatever but I thought I was going crazy until I had my friend try it without telling him my opinion and he said the same thing. I sucked it up and ate most of my food because I was starving and hadnt eaten all day. The rice was good though. I know it wasnt Jasons fault because I saw what he wrote on the paper when he took our orders. Overall this last trip there was a bad experience compared to all the other times Ive been there and havent had issues.