Five Guys
| Address: | 418 Balltown Rd, Schenectady, NY 12304, USA |
| Phone: | +1 518-346-5728 |
| Site: | fiveguys.com |
| Rating: | 4.3 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
Location
Photos 100
Reviews 42
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Roa Ciel ツ
Tried calling in an order ahead of time and was placed on hold, although I could hear everything that was occurring, as if they simply placed the phone down on the counter. After at least fifteen minutes of waiting, I believe that they forgot I was supposed to be helped. The entire time, I could hear the staff take orders in the background, though for the last several minutes I could hear them casually laughing and joking with one another. (I understand that the staff needs to help the customers in the store, especially if its particularly busy, but from what I could hear on their end, it was not so busy as to justify a fifteen minute wait on the phone.) After hanging up, I tried calling for a second time, since the staff did not seem to be busy, at least from what I had heard. After waiting for several minutes, the line was continuing to ring, and no one picked up. At this point, it was no longer convenient for me to try calling them for a third time, and I had to drive to the store itself and place my order there. Usually I am very satisfied with the service at Five Guys, and their food is, and was, excellent as always receiving it, but todays service was an unusual low for the Five Guys in Mohawk Commons.
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Rebecca White
I have always received great food here!! My boyfriend and his family had never tried it before this year and now Ive got them hooked! Burgers are made exactly right and are consistently delicious. Toppings are fresh, meat is perfectly cooked and the bacon is crispy. Fries are made with peanut oil which give them a unique flavor. Generous portions on the fries, too... they fill your cup, put it in the bag, then heap another scoopful on top. They also make great milkshakes... they take a little while but are well worth it. You can also mix and match shake flavors which is cool (highly recommend a Chocolate Peanut Butter Banana shake). Takes a little longer than fast food but is cheaper and tastes better than most restaurant burgers!
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Athanasios Anton
Food delicious as always, but a bit of a problem with awareness on the staffs behalf. This afternoon was not particularly busy. I had ordered a burger and shake. Received my burger very quickly, however no shake. I went up to the counter where normal food pick up is. Stood with the receipt in hand and made eye contact with most of the staff. Had to lean over counter and yell for assistance. Milkshake was not accidentally left to the side, simply not started. I understand things are forgotten (worked in food industry for 6 years), but the lack of acknowledging a customer when several opportunities were present is the issue. Once again, food was delicious once received.
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Brooke KM
The best... of several things... 1. Simple cheeseburger (one patty) with pickles is SO scrumptious there. 2. Their cajun fries are the BOMB, especially with mayo (dont retch). 3. And now with MILKSHAKES! Such a great combo: fries, shake, burger. 4. The service at our Five Guys in Niskayuna is also the BEST... friendly, seemingly (really, I hope) jolly in their work, making delicious food so efficiently. 5. And they are so close by!!!
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Andy Parsons
Excellent food for a fast food joint. A little on pricey side, but at the same time, you get what you pay for. A real, fat beef patty (not some puny little mystery meat) and a variety of toppings you wont get at another fast food place. And they arent stingy on the fries either.
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Thomas W
service was quick and friendly and those burgers were excellent!! you can either get a regular (double) or a little (single patty). i would recommend the regular fries and the shakes are pretty good just be ready to skip your next meal
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John Holland
I dont know how this franchise even exist. The burgers are always overdone and greasy and the fries are average at best. And the price is overwhelmingly too much even if it was a gourmet burger, which it is not even close to
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michael gaillard
Great service. Didnt have five cents in my pocket for my order. The cashier took it out the tip jar, which was so nice. I went to the car and replace it with some change. So nice. Milkshakes are superb. Love the food.
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Adam Drescher
Its Five Guys... Their burgers and fries are the best, hands down - even if a little pricy. This location has always been clean. Service has always been fine. And plenty of parking in the lot.
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Joe Malinowski
The atmosphere in this location is very nice and graciously complements the food. Im not a big fan of fast food but on the occasion the burgers cant be beat. The portions are enormous though.
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Jacob Pauley
Burgers are a bit inconsistent, it really depends on whos making them. If the person behind grill has made my burger before and Ive liked it Ill order, if not I dont usually.
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John M. Gulick
Delicious French fries! Free peanuts! Fresh hand made burgers with a wide variety of toppings! Including grilled jalapeno!
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Daniel Kuban
Hamburgers were good however the fries were below average almost like they changed the type of oil they are using
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john p
A bit on the high side as far as price. But wow what a good burger. 8 out of 10 on the burger scale.
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Justin Cohen
Cajun froes are the BEST!
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Konrad Frank
Ergebnisabnahme lekker.
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Ed Lukoski
Slow service, filthy tables, sullen employees, greasy burgers on sodden buns.
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Joseph Stacey
One word: greasy. The burgers are generally good and the service is fast.
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michael rock
this is like a wendys where all the employees actually care about their jobs
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A Private User
Five Guys offers up great burgers and fries but the price is a little high.
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Lucky Cat Laundry
I have to say i eat here maybe once a week... i love their milkshakes
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Robbie Healy
i wish the fries dont have to much salt it is way too salty
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Gina N Tom
Best burgers & fries wish there was one closer to home!!!
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Linda Markel
Awesome burgers & fries--even Aussie like a them!
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A Private User
Great food, but prices could be a bit lower...
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Bill Winchip
Five Guys has made the hamburger great again.
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Joe Tracey
awesome food a like pricey but def worth it.
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prodigy lynch
I enjoy 5 guys burgers are always so perfect
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Jeanne Mullin
Awesome service, tons of fries good food.
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Mister Robert
Good food. Little stingy on water cups.
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Anthony Montemorano
Always quick and consistently delicious.
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Edward Smathers
Always a great place to grab a burger!!
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robert hulse
Average for an above average price
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Thomas Messana
Food was fast and delicious.
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Thomas Rorick
Worst customer service ever
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Sharon Richards
New favorite burger place!
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Wendy Z
Awesome burgers and fries.
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Ila Hazelton
Awesome, the food is great
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Shawn Bulger
Best in the East or West
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Frank White
This place is AWESOME.
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Jo spring
Great health y food
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Kareem Manns
Great food.
