Casa Brito Mexican Food Restaurant

6618 Westminster Ave, Westminster, CA 92683, USA

Address:	6618 Westminster Ave, Westminster, CA 92683, USA
Phone:	+1 714-891-7513
Rating:	4.2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM

Location

Photos 100

Reviews 28

Jason Leonti

Terrible experience, and the first and last time I will ever order from this establishment. I placed an order through Uber Eats for the first time today, and chose Casa Brito based on the recommendation of some friends who had eaten there recently. I ordered Quesadilla de Huevos, which the Uber Eats online menu stated contained eggs, cheese, chorizo, sour cream, and guacamole. When the order arrived, it looked great. The disappointment came when I took my first bite and discovered that there was zero chorizo in the dish. Okay, I thought, maybe its my mistake. Maybe I ordered the wrong dish. So, I hopped back on to the Uber Eats website to double check my order. Nope, not my mistake. Theres my confirmation of what I ordered: Quesadilla de Huevos, with eggs, cheese, CHORIZO, sour cream, and guac. So, now Im a little bummed, but figure maybe the issue is with how Uber displays the restaurants menu. Maybe chorizo wasnt actually part of the deal. So, I call the restaurant directly. Speak to a very pleasant and patient female server, and ask, Does the dish come with chorizo? Why, yes, yes, it does. She puts me on hold and speaks to the owner/ manager - also the cook. After several back and forth exchanges, she tells me that the owner says that I got what I ordered. I insist that my confirmation included chorizo, and she tells me that the owner is essentially insisting that I am wrong - not that there was any miscommunication, not that the menu or website might be wrong, but I am and that I got what I ordered. Now, Im getting rather pissed off. Orders wrong, okay, that happens sometimes. Just admit, maybe apologize and offer a credit or a replacement, but no. For the owner to insist its MY fault? The server on the phone offers a replacement meal, and I tell her quite frankly that Im afraid of the possibility of spit ending up in it, given how rude the owner is being. She tells me not to worry about that. Cant say enough about how nice she is about the whole thing. I take a couple pictures from my computer screen, showing the order (and its ingredients), and hop in my car for a drive to Westminster. When I arrive at the restaurant, Im greeted by the very nice and patient server I spoke with on the phone. Behind the grill is the owner, who comes around the grill, ostensibly, to speak to me. I open up the food, begin explaining the issue, and he tosses his hands up and walks away from me, insisting again in Spanish that I am simply wrong and that I got what I ordered. He is impossibly rude about this, raising his voice, waving me off, and, since I know just enough Spanish, I realize hes also cussing about me under his breath. The staff is clearly embarrassed by the way hes acting and keeps trying to calm him. I show the server the pics from the computer, the food itself, that clearly this isnt what I ordered. I keep trying to talk to the owner, but he just keeps dismissing me, wont look at the pictures, etc. He snidely tells me that he knows his own menu. At that point, I pick up a menu off the counter and put it next to my commuter confirmation screen. The descriptions of what I ordered ARE IDENTICAL. Finally realizing that he is indeed wrong, he begins apologizing and backtracking, blaming Uber - who got the order exactly right, per his own menu. The servers had bagged a new order for me by then, but I was so disgusted that I told the owner to keep the food and my money. I told him that the food mistake should have been a trivial thing, but his treatment of me was bullsh*t. Worst customer service Ive had in years, and possibly ever. Servers, great. Owner, a compete jackass.

Barry Gabster

Casa Brito is my families #1 pick in all of Westminster authentic Mexican cuisine. The staff makes us feel like we have know them so of our lives, they always have suggestions, smiles and very accommodating in case we have special requests. We highly recommend a their guacamole and the special #1 as well as the fajitas, the burritos, basically everything! I cant say enough about this place other than you should go and eat here and hello support this establishment.

Margaret Simas Blizzard

The food is ok not bad not great the salsa is awful I am sure it comes from a giant can from Costco the chips are always a little stale and they really need a facelift a good scrub some paint and new accessories would make all the difference they have been there a long time but have not kept the place up the refrigerator us not working so the soda was hot with a few improvements this place could do very well. #ThisPortuguesegirlsphilosophy

YAZMIN LOPEZ

Muy rica comida pedi una cesar salad con pollo y aguacate muy sabrosa ,mi esposo pidio un menudo rico! el servicio rapido y la mesera muy atenta gracia.

Abigail Castaneda

Me encantan Las enchiladas suisas verdes. El servicio siempre es muy rapido y todos muy amables.

peyman sharif

Horrible food and service. there was avocado seed in my guacamole for pick up. I order a dry burrito, and they prepared a wet my order. After i notified them, they cooked a new one, but with less meat and low quality.

Jose Delgado

La comida muy sabrosa y el lugar agradable y su atención calurosa. Un placer comer aqui !!!!!

Ricky jimenez Jimenez

La comida es exelente...carne asada wow...se recomienda este lugar

Tanytui G

Food here is really expensive here. And the person who brought our food, she did not really pay attention on what we needed and we had to remind her on what we needed.

Citizen Cane

Best hard Taco in SoCal. Its all good though. Fast and very friendly service. Been eating there on and off for about 3 years now.

Jaime Iglesias

Muy muy rica comida muy exelente servicio

Rudy Cano

Love the people there food & service is great. Would recommend this restaurant to my freinds & family.

Ashley Calderon

tiene el buen sason mexicano la comida

Manuel Mariscal

Its very delicious home cooked style mexican food. The carnitas are my suggestion to try.

Austin Isler

Myself and a friend got food poisoning today from this establishment. Enough said.