Address: | 442 N Santa Cruz Ave, Los Gatos, CA 95030, USA |
Phone: | +1 408-395-6912 |
Site: | starbucks.com |
Rating: | 3.8 |
Working: | 4:30AM–9PM 4:30AM–9PM 4:30AM–9PM 4:30AM–9PM 4:30AM–9PM 5AM–9PM 5AM–9PM |
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Lisa Lee
I have been to this Starbucks location place many occasions, most of time it is Ok, but a few times the staff gave me a bad experience. I usually just let go and try to be positive and just forget about it. Today, this morning, I tried this new roll but it tasted very bad and old, I requested to change it to a different coffee cake. The staff did helped me to change it but give me very looks and bad attitude. Im very disappointed that this happened in such a famous brand name coffee place. In addition, I order a Grande Coffee, the staff gave me very hot cup without cardboard sleeve and I almost burned myself. I asked her " why did you not give me the sleeve and you gave other customers one?", She told me that: "because you ordered a Grande coffee" I said: "I see you gave other customers why not gave me? " She said: " Normally we dont gave sleeve for orders of Grande coffee, other people ordered Vente coffee" I saw other customers ordered Tall and Vente coffee are have the cardboard sleeve. The whole thing didnt make sense to me...??? In this case I would love to support other local no name brand coffee place has better services and quality cake. Spend my money and having better feeling and experiences.
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Cristian Hernandez
Welcome to the Bay Area... at 6:26 on Saturday afternoon I get the feeling of a nasty dirty broom on my legs... I guess she couldnt broom anywhere else in the store but where I was... it wasnt even busy. People in here are just rude or racist or dumb but one of those three categories...they also made my drink room and told me to keep the wrong on to try and they got an attitude because I aked for the drink I originally ordered saying "people are just so difficult and frustrating." I returned the wrong nasty drink anyways... never again. I am buying the new Ninja Machine... if you want something and nice and done right... do it youself.
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Jens Meyer
Und wieder ein sehr schöner Starbucks (ich liebe Starbucks und besuche im Urlaub in den USA immer in jeder Stadt mindestens einen :) Sehr freundliche Mitarbeiter und eine ruhiger Lage mit gemütlichen Außenplätzen.
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Anna Czarnowska
Coming from someone who goes to Starbucks EVERY DAY, this location has the absolute worst service we have ever gotten! First because they have a broken table, a full venti latte is spilled on our macbook frying it. Staff dont apologize, or show any concern - just mop up and replace the latte, and leave the broken table. Then, when I want to use the washroom, I get shouted at "go use the Pet Co washroom!" because "the floor is wet".
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Ricky Mendoza
Worst service ever. The girl behind the counter took my order as if I was interrupting her from something more important. She huffed and puffed while I got a simple dark roast with heavy cream. She said well all the cream is out on the counter for you. I said I wanted heavy cream. She rolled her eyes at me and gave me a hard time. What a joke. Girl should just quit if she hates it so much.
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Gaines Coleman
It must have been training day. The young man at the register was new, and didnt know how to work it very well. The young lady making drinks was extremely slow: at my home store one the barista yesterday made at least twice as many drinks, and simultaneously kept up conversations with his customers. Fortunately the drink was well made.
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shill straesser
The barista talked to a friend over counter, pausing at length to get her point across, which btw she was discussing something really inappropriate. The other patrons and I just looked at each other wondering if we would ever get our drinks. Starbucks used to be known for service. I have to say this particular location has issues.
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Christopher Pouliot
Everybody knows me here, very friendly and fun, i wish i worked here since everybidy seems like they are having fun, they are very quick and ive only had to get my order redone once due to a mistake. But my experience is enjoyable each time i come in
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Bradley Stein
This without a doubt the starbucks with the worst service I have ever seen. They are incredibly slow and are only friendly to their regulars. If they dont know who you be prepared to play the guessing game on how long your drink is going to take.
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Leticia Quiroz
Muy limpio y agradable ambiente lo único que no me gustó que tardan un poco en atenderlo
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Philip Wadlow
Nice outdoor seating area, but all the employees seemed very new. Everyone was very confused by a simple order of oatmeal and a breakfast sandwich. Hopefully they will learn quickly.
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Robert Kelly
Store has been filthy for a long time. New people every week who have never been taught what customer service means. If it was not a great location it would be empty.
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Frank Sargent
Starbucks is always good and this looks ation does a good job. This location is on the smaller side but the staff do a good job on the drinks and make up for that.
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Geo S
I would give a higher rating, but they got my order wrong and when they remade it, it was wrong again. I gave up and walked away.
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Juliet Wilson
Super nice customer service the day we went. The barista was helpful with deciding drink choices. Everything tasted great!
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joshie valdez
Survive here sucked and the "staff" here seemed more interested in each others bowl movements than anything customer related
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Tefka Suuno
One of the more efficient Starbucks in the area, though they do have some trouble with online order details on occasion.
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Bill Carpenter
What can I say, its a Starbucks. This one seems to have plenty of space to sit and work. Also has some outdoor seating.
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Cecilia Mora
The dirtiest, slowest starbucks ever. The employees were rude and clumsy making your drink. Horrible place
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Brian Kang
즐거움이 많은 사람들이 북적되는 곳..
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Serdar Badem
If you want to spen 20 minutes waiting in line, this location is for you. Incompetent staff
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Cyd Foley
Nice place, Google refused to allow me access to the free WiFi, so that was a bumner.
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Simon Furber
Friendly local social coffee place. Welcoming to all with good service.
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sami hagner
Friendly staff and customers! Seems like one big happy family in there.
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Boris Zibin
Great place for quick meetings, can find a seat outside in shadow.
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Matt Marchand
All you could ask for in a Starbucks! Drinks, wifi and seating!
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Scott Fitzpatrick
Best coffee in this part of town. Good parking and access.
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Natalie Mantalas
All the best food in one calm, relaxing, and quiet place.
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Paul Scherer
Found place to sit Sunday evening with reliable Internet.
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Becky Albrecht
It was good. Thanks. Had wireless charging at the bar.
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Michael Brewer
Lots of charging points, decent wifi, good coffee.
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Rong Dai
Very busy during weekends, often with a long line.
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Alan Zoller
Very popular location with an outdoor pato!
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Bert and Ernie
Always nice employes customer service
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Jason Willebeek-LeMair
Good Starbucks. Pretty quick service.
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Houman R.
A regular Starbucks, friendly staff.
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Jacob Waltemeyer
Starbucks. Nice location and clean.
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A GL
Outside seating area is nice.
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Mark Curtis
Nice staff very busy though
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Tim Farley
Reliable good Soy Mochas
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Jim Fuller
Great gathering place
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Dustin Wen
Your typical Starbucks
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James Pascho
Very friendly staff
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Alex Hsieh
Quite dirty inside
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Carmen Ayala
Friendly people
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Russell Palmiter
Not too crowded
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Sarah Tasneem
Good service.
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Braden Groom
Odd location.
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Luis Verjel
Good service
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Jamison Russell
Nice people!