El Acapulco
| Address: | 1417 US-67, Pocahontas, AR 72455, USA |
| Phone: | +1 870-248-1064 |
| Rating: | 4.2 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM |
Location
Photos 100
Reviews 35
BE
Betty Locke
We have a reunion every year around July 4th and try to eat at El Acapulco one night while were in Pocahontas. Food and service has always been great except this year 2017. Several of us met at 6pm and had to get 4 tables due to the number of our party, with a total of 17, which was fine and no problem. We got this new girl that only been working there 3 days. She was very nice and friendly. They didnt get her any help with the number of our party. She got are drinks, chips and salsa,then took our orders and repeated back to us and everything was correct. We sat there an hour before we got our food and most of the order was wrong. Thats when the problem started. One of our party ordered steak fajitas and his steak was so tough he could not eat it. The other table did not get all there food and I ordered cheese quesadilla with rice and salad. Asked about my order and I didnt get it until everyone had finished eating and I get my cheese quesadilla and rice but no salad. I asked about my salad and received it about 10 minutes later. I was eating my salad and one of the person from the other table came over to check if we got our food. When they saw I was eating a salad said OH NO so your the one they gave the salad to, it sat at our table a good 15 to 20 minutes after we told them we didnt order a salad. They didnt order it and was not going to pay for it and the waitress said the only way she could take it off if someone else orders it. The whole was wrong so the manager said the whole table was free. But that was not all the manager got on to the new waitress in front of the there table. My niece try telling the manager that it was not her fault and the manger got so rude and interrupted her and said your embarrassing me in front of my customers and Im going to call the police on you. My niece told him she would like to talk to his boss the phone rang and he ignored her and answer the phone she waiting until he got off the phone and told him they would be waiting for the police outside. We paid our bill but didnt leave a tip. Waiting for the police but they never showed up. Worst night ever. I normally dont leave a review but this was totally uncalled for so I felt compelled to. Stay clear of El Acapulco in Pocahontas Arkansas. This was horrible and we will never eat there again.
BU
Butch Piercy
I stopped in for lunch, passing through from Texas back to St Louis. Just wanted a quick lunch. Its a good thing the food was good and plentiful, its the only good thing that happened here. Service was horrible, slow, and rude. After being settled in and given chips and salsa, 15 minutes later I flagged down the chip lady and told her I was ready to order. 5 minutes later I ordered, chicken fajitas. After eating the chips I waited. I was finally asked if I wanted more chips, I said yes please, chips and salsa. The chips came no salsa. Another person asked if I wanted more water, I said yes please and the salsa I was offered 5 minutes ago. Finally got it and waited. Another 10 minutes past and a plate of side food came, no chicken fajitas. I asked if this was normal. Yes, the grill is very busy. I waited 13 more minutes and finally got a very nice plate of chicken fajitas with my now cold rice and beans. At check out the manager ask if everything was good, I said no. I tried to explain, he cut me off and said were very busy sorry for your wait. I tried to explain the bad service, he cut me off again and said were very busy. Paid the bill, took my carryout leftovers and left no tip.
DE
Dee Elkins
Took forever to get chips or waited on. Waiter was rude. Took out order from across the restaurant, standing at the computer to enter it and had us tell him our order. Had to ask for more chips and water refilled. One employees kid was sitting in a booth across the isle playing a game on a phone or other electronic device so loud it was disturbing and annoying. Food was good and good portions.
GL
Glenn Lovitz
While travelling through the area at dinner time, my wife found this on Yelp. The chips were freshly cooked and the salsa was mild but flavorful. We both had the carnitas which were excellent as was the accompanying rice and home-made refried beans. The beans were very creamy and must have been made the old fashioned way with lard... Yum.
CA
Casey Ring
The service was horrible and when I brought my complaint to them they interrupted and talked over me and began to laugh. I will not go back. There are other Mexican restaurants in town. I have never left a review before but I was compelled to this time.
ME
Meri Mihm
Poor service orders mixed up I ordered a chalupa and got a tostada with no meat just 2corn shells with refried beans and lettuce and I asked where was the meat and they said a chalupa didnt come with meat very dissatisfied will not be going back!
JI
Jimmy Briney
I like El , in pokey best salsa of all the other el acapulcos. Never got a cold tortilla chip . And thats how you can tell a quality mexican joint. Who makes thier own chips . Would have gave it 5 stars, but I hit the wrong button.
GW
gwa2003
Never had an issue here, always friendly, always great food. More pricey than others in town, but you always get great food from here.
KA
katherine greer
The chips and salsa are great. The employees are friendly. Food is great service is great come here at least twice a month love it
CH
Chrystal McPherson
I love having lunch here, the Jonesboro location was always a favorite for me! Glad we had lunch here today!
TE
Terence Haley
Waited 45 minutes for ground beef nachoes. Two other tables seated after us finished before our food arived
SA
Sarah E. Waltermire
Quick service, good atmosphere. Just the same kind of Mexican food you can get at most places.
RU
Rusty David
Good food although probably not authentic. Large portions. Fast service. Varied menu.
CI
Cindy Fry
Always have great service here...Never had any issues and Food is Great!!!
NO
Normallyboring
Food is terrible, overpriced, and there service is aweful. Stay clear!
BR
Breanna Wilbanks
Good food for a good price. Tons of option and friendly staff.
BR
Brenda Grissom
I really love eating here good food and friendly people.
JA
Jared Jackson
Good food and reasonably priced. Service was okay.
CH
Cheryl Stone
Wonderful staff and quick service of and great food
KE
Kevin Matthews
Foods always good. Service was a little slow
TI
tim sheets
Food was great service was great aswell.
MA
Mark Saala
Great food, excellent red dip and chips!
DA
Darren Casey
Great food and staff is hard working
KE
Kev Ray
Food cold and waiter was like ok.
AR
Arianna Roberts
Great selection amazing food.
LA
Ladonna Mcghee
It was very good food.
GW
Gwendolyn Mero
favorite restaurant
RE
Reba Brown
It was slow this
WY
Wyle Greer
Very good food!
JU
Judith Simmons
Very good food
CI
Cindy Tribble
Food is great
TR
Tracey Lynn Stone Lash
Love the food
KA
karen white
Great food
AA
Aaron Todd
Great food
A
A Private User
Fajitas
