Address: | 12090 Jefferson Ave, Newport News, VA 23606, USA |
Phone: | +1 757-931-1700 |
Site: | mellowmushroom.com |
Rating: | 4.1 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–1AM 11AM–1AM 11AM–11PM |
CA
Carolyn Goodman
It was my first time here, but I came with my boyfriend and his family who have been before and enjoyed it. We ordered the spinach and artichoke dip, which was wonderful. We ordered the philosophers pizza I think it was? I didnt like the taste of it, though thats my fault because I knew I didnt like olives, but its what everyone else wanted so I went along with them. So maybe the taste was fine for people who actually like those ingredients, haha. That being said, no one else was crazy about it either. The pizza was kind of difficult to eat, too. It was like all the toppings were concentrated in the center, which made it hard to pick up and eat. Aside from the pizza, my boyfriends dad got a burger with potatoes and apparently the potatoes werent cooked thoroughly and he wasnt crazy about the burger itself and said it fell apart. I did get a brownie sundae, and it was rich and delicious! So the appetizer and dessert were great, Im just dissapointed I didnt like the pizza. Everyone else in my party who had been before agreed this wasnt the greatest dining experience theyve had and maybe the resturaunt was having an off night, which happens sometimes. I am willing to try it again sometime because Ive heard such great things, but as far as first impressions go, it was only okay. I will say that the service was nice! We had a server in training and she was friendly, kept our drinks full, and continued to check up on us throughout the evening.
DA
Dan Flynn
UPDATE: Ive been here several times now and am not as impressed as I once was. Service the second time was very poor as they neglected our table and were never given refills, utensils, menus, or even enough chairs. Additionally the pizza was incorrect as it was missing a few of the toppings including the pesto. They apologized when they realized their mistake and did try to reconcile by giving us a free small pizza but that also had a few of its toppings missing. The last time I visited, they burned one of our pizzas and their salad was mostly just iceberg lettuce with a few toppings. At the price they charge for their pizzas and food I expected more and may or may not give them another try. ORIGINAL: The pizza was delicious, just be ready to spend a bit more than youre used to and be aware of the 25 minutes preparation time. I ended up splitting a medium pizza with a friend, giving us three slices each, and it turned out to be the perfect amount. Also a nice plus to be aware of for those who like variety, you can try two different specialty toppings on one pizza at no extra cost. I combined the Kosmic Karma and the Thai Dye, both of which were fantastic.
CO
Corey Chorba
We went for a late lunch on Saturday. Barely any wait time. Our server, Vincent, was incredible. He asked all the right questions about what kind of beer we liked so that he could recommend some of the craft beers that you have on tap. He was also incredibly knowledgeable about the decorations and design of the building. You could tell he really loves working there and puts his heart and soul into. That is an important thing to find in an employee. If you ever lose Vincent as an employee, you are doing yourself a great disservice. He should be made a manager because of his amazing attitude, knowledge, and skills. He is the kind of person you want in charge. Onto the food. It was amazing. We did half Maui Wowie and half Thai Dye! Both were delicious beyond words. The combination of flavors was just perfect. I definitely had no regrets about how much I ate there. For the specialty of pizza flavorings and craft beers (that you cannot get anywhere else), I believe the prices were spot on.
CA
Caroline Slocum
Let me start by saying I LOVE Mellow Mushroom, but this location is terrible! I have had two bad experiences now and have heard from others that they have also had a bad experiences. We were seated and had to wait 20 minutes for our waitress who "forgot" (according to her) that she had our table. We watched another family get seated and order way before us and they received their food about 25 minutes before us. The food took an hour and we were there on a Wednesday afternoon and they were dead. We ordered a vegan pizza and although it had vegan cheese, it had feta crumbled on top. I let the waitress know and she didnt even apologize! After watching me pick off the feta she asked if we wanted a new pizza, but we already were there for over an hour and we had things to do, I could not have waited another hour. So disappointed. Our waitress was absolutely terrible and the hostess was rude! Wish this Mellow Mushroom was as good as the other 3 I have been to.
MA
Mary Barnes
Went to this location for the first time and was so disappointed. The hostess was not very sincere or friendly. The waitress was pretty nice; however, seemed to lack common customer service skills. My boyfriend and I were there on a Tuesday afternoon and there no more than 5 other tables of small parties. We ordered a ten inch pizza and it took over 30 minutes to get. We had to flag down our waitress for ranch. She didnt ask if we needed anything else and never check on us- just dropped the pizza off and walked away. The pizza was pretty good; however, not good enough to wait 30 minutes. Ive worked in food service for years and I was always taught that if the food is taking too long- apologize, be sincere, and offer something to compensate for the time lost. None of this happened today. Not going back.
AM
Amy R
I would love to leave a good review of the food, but after waiting 40 minutes for food, I gave up waiting. I paid over $5.00 for a soda and a tea and left. I was told that there was a party of 60 people and that is why they were running behind. I have worked in the restaurant business, and when a party that large comes in, usually extra help is called in to accommodate the extra business. And the guest are informed that it make take longer to get their food because of the large party. If my waitress had told me this information, I could have then decided to stay and know there would be a much longer than normal wait, or decide to go elsewhere. Very disappointed in how things were handled. I wont be trying this place again.
KE
Kevin Fleury
Great pizza! Poor service. We ordered 3 appitizers and 3 pizzas. The mushroom came out cold and the spinach artichoke dip that we ordered at the waiters suggestion never came out at all. They served two of the members of our group beers that were past their best expiration date and then claimed it was the born on date... he had this mixed up with a different beer brand. He was mildly appologetic but should have comped the beers. The next round of beers were apparently from the future by our waiters logic because they had a date 4 weeks from our visit. Our glasses frequently were empty and as others joined our party they were not brought plates or anything. Pizza was pretty good though.
M
M D
I had the worst service when I went to this location. I waited over 15mins for a waiter to come and take my drink order. The guy just popped up at the table and didnt even say anything he just starred at us. The lady behind us said she had been waiting longer for a waitress to come serve them and finally her waitress came and said oh sorry I was outside on the phone with my boyfriend.Smh.. I asked him (our server) was he the waiter he said yeah. What happen to introducing yourself when you walk over to a table? Why in the world did he just stare at us and not say anything? I just picked up my things and left. That was my first and last time going to this location.