Address: | 8586 E Washington St, Chagrin Falls, OH 44023, USA |
Phone: | +1 440-708-1011 |
Site: | cowboyfoodanddrink.com |
Rating: | 3.5 |
Working: | 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–12AM 11:30AM–12AM 11:30AM–10PM |
SA
Savvy Girl
Horrible experience. Our ‘reserved’ table had other people already seated at it (isn’t that the point of making a reservation?), so we agreed to be seated in another section until they finished. Our server Janet took close to 10 min. to even acknowledge we were there. Finally she took our drink & food orders. This was around 8:15 pm – so certainly not prime time dinner rush. We moved to our reserved table around 8:45 pm, still NO food. Had a few more drinks, waiting patiently for food. Tried to get Janet’s attention, but she chose to ignore us. Finally got our food order around 9:15 pm. Seriously? The crème de la crème came when Janet presented our tab & had screwed up the drinks charging us for 2 drinks that should have been on the other diners’ tab. We explained there was an error, and we were told ‘Too bad, I’ve already rung it through the system, someone has to pay it”. WHAT? What happened to “I’m sorry, you’re right, let me change this”. She eventually took ONE drink off, but clearly we were wronged to have to pay for the extra and be treated so rudely. The band was fun, other than that we will NOT be returning. Thanks for nothing Cowboy Food & Drink.
KA
Katie DiSantis
Horrible service!!!! Our first time here was on valentines day. I had a surprise planned for my husband near by so we stopped in to get some drinks and appetizers before our plans started. After we were seated not one person came over to greet us or take any kind of order and we were there 15-20 minutes. We were in sight of several passing by serverwaitresses and someone who appeared to maybe be the manager at the bar talking to someone 10feet away from us. Other then the people at the small bar in the middle which we were seated right by the place was not busy at all so there was absolutely no excuse for this. We eventually got up and walked out and will definetly never be back! We ended up going to Plaza Agave across the street now having only 20 min till our appts after sitting here for 20 min with no service and had excellent service! Looking through some previous reviews it seems like this has happened to quite a few people. Get it together!
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A Private User
I ordered a salad with what was supposed to be grillled chicken in it. I seriously doubt that it was grilled. It tasted like soup chicken, boiled, no seasoning, in shreds that you would expect of an overly boiled chicken, mushy. I was literally discusted with it. I couldnt bring myself to eat it. Tasted fleshy, and seasonless. This was not my first time ordering this salad but it was totally different in presentation and flavor this time. I liked it the first time, which was a year or two ago. I dont know why the change but it is significant. Foolishly I thought maybe it was some sort of a fluke and tried a chicken dish again. Same nasty soup chicken! And it was "grilled"! I still go to the Cowboy for a drink now and then , as I live close by. My husband likes the burgers there. I would be careful about ordering anything more than just that.
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A Private User
Very disappointed the quality of the food (Ribs and Pulled Pork) is to liken to that of a good home cooking, nothing that could not be recreated in your home oven by an experienced cook in less time then a so called "smoker for 15hrs"? At $12.99 for a pulled pork "sandwich" one might expect a sandwich, not an open faced scoop of pork next to frys that where laden with oil and a scoop of high school mac n cheese. Service be prepared to wait!! Not to be seated, but to order, to get your food, a drink (by the way $7.00 for a rum and coke?) and to get you check. Good luck.
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Emily Kays
Duct taped booths and grafitti-ed bathroom walls are the first impressions that this restaurant has to offer. It doesnt seem to attract the classiest customers, but the staff is nice and very helpful. If you can over look the first impressions that are made, the food (burger and pulled pork) is delicious and served piping hot. Good food, and with some touch ups to the restaurant itself, it has the potential to be excellent.
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Michele Nehas
Worst experience ever first time and last. Waitress never showed back after poor food was delivered to see if we had any issues, had to ask another server to help with checking us out my husband walked out was so pissed off. Food was poor altogether and some so bad could not eat it. Like they did us a favor and took it off the bill no apologies for bad food from our server. At least the other waitress said sorry!
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A Private User
Food was good the few times I ate there but with a name like cowboy one would expect a better clientele than the yuppie scum from chagrin that seems to over run the place. There were a couple different bands I have seen there but it was so loud you had to go outside to even order a drink. Our throats hurt the next day from screaming at each other to talk. The longer the band played the louder they got
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Devin Disantis
This place is horrible. I cannot believe they are still in business. Staff is rude. We sat for a legitimate 30 minutes without being greeted or served drinks. I made eye contact with what would of been or server and even attempted to waive her down. She never came over to us. The place wasnt busy either. I will never go back. I will let everyone know about the horrible service.
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Abby Waid
We have had dinner twice. The first time was a good experience, the food was very good and the service was ok. The second time was not good. We ordered and 45 minutes later, our food was brought to our table. My husband was missing a side dish and my burger was severely over cooked. No one apologized or did anything to acknowledge we had been waiting. Will not be returning
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Patty Monroe
After being seated we had not been waited on for over 15 minutes and during that time three waitresses walked past our table. The waitresses seamed to be preoccupied in talking to each other by the kitchen rather than waiting on customers. We expressed our dissatisfaction to the hostess as we walked out of the restaurant without being served. This was October 9th at 6:30 PM
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ann avery
Biggest waste if $50 in a long time! Veggie burrito was a cold tortilla skin filled w rice and a sliver of a mushroom and bitter canned peppers. Beef tips were so hard they were not edible. Kids Mac n cheese was missing cheese. video games for kids and slushees prevented it from being a total loss. Used to be good, what happened?
BR
Brittany Norman
Short and simple, dont waste your money. Even more so, dont waste your time! Drinks took forever, food even longer. No explanation, no curtious remark and no care in the world that we had to wait an hour for the food. Which by the way, was cold and disgusting. Disappointing experience.
JA
Jack Span
Used to be a nice place for a quick good meal. Just had the worst, toughest ribs ever. Almost inedible! They even had the gall to charge a buck for ice in my drink, not the price, but principle. Guess its the last time, which is a shame, since we live so close.