Address: | 15400 W 64th Ave, Arvada, CO 80007, USA |
Phone: | +1 303-423-1300 |
Site: | illegalburgerco.com |
Rating: | 4.3 |
Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9:30PM 11AM–9:30PM 11AM–9PM |
VA
Valerie White
This place was a "go to" for my family because of the convenient location but I went in and placed a to go order. I was getting several sides and the cashier told me that there was a side combo that came with more than enough food for 3 people and came with all of the sides i wanted. I ordered her recommended combo and it was disappointing to say the least. She lied ti me about the size of the combo and what came with the combo. It didnt even have the fries i was ordering when she clearly told me it did. The blond girl taking my order repeated my order back to me and it was correct but when we got the food and went home, it was missing a burger. I went back and had the hardest time getting them to understand that a burger was missing. The cashier who took my order kept trying to go get me a burger bun which was confusing since I needed the whole burger not the bun. Turns out she put the order in wrong. I shouldnt have to go over my receipt when the order was read back to me correctly, double check the menu because shes unfamiliar with it and waste my time driving back to deal with rude and unhelpful employees. Not to mention, I chose the option to not print my receipt and waste paper but I guess I cant trust the cashier reading my order back to me. I completely regretted tipping at the cashier before getting my order because i definitely felt like i got ripped off that day. The attitude i had to deal with because they admitted to messing up my order and giving me the wrong information about what came with the side was ridiculous. Definitely wont be coming back. Id rather drive further to get a better burger from a better and an honest staff.
LE
Lexi Lamas
This review is strictly for the girl server that was there last night with the two French braids!!! My family and I came in at 9:20 after our football game, we looked on the door to see what time they closed and the numbers must have been scratched out because there was none. So we proceeded to go in, placed our order, we ordered 2 beers and when she brought them she put them down on the table with force and an attitude, I thought maybe I was trippin but when we were done (mind you we didnt stay too long because we were the only people there, and didnt want them to have wait on us, because Im a server too and I didnt want to be "that" table) my husband went to ask her for a box, well she was sweeping and looked up at him with attitude rolled her eyes as she turned around then gave it to him with attitude. I get it... she wanted to get out of there but I dont get why we had to get the unnecessary rude attitude.
TY
Tyson Nielsen
Ive been here a few times and normally get the Slinger burger (my safe burger choice at similar places like Smash Burger), but the last time going I went rogue and tried the Undercover Spicy Chicken and WOW. It was really one of the best chicken sandwiches Ive ever had. I dont think I will be able to try anything else there now. I also like the waffle fries (illegal fries). Service-wise weve not really any complaints. The staff has been friendly and attentive when weve gone in. The burgers arent the fastest in the world. Its usually been like 10ish minutes to get our meals, but I personally dont find that unreasonable for a fast-casual place like this. I like this place better than Smash Burger, which is the closest comparison I think. There arent really any other burger places like this one around in Arvada.
CH
Chaz DeHerrera
Both of our sandwiches came out barely warm. I assume they were cooked on a flatop and would have had some residual heat by the time they arrived to our table. And we waited for like 15 minutes figuring it would be cooked to order like the sign said. And there were only about 3-4 other customers in there so it was not a busy issue. Almost like they were pre-cooked and not even nuked long enough. We ordered the special chilie cheese fries to split. They came out about 15 minutes after our sandwiches and the same thing...cold. Not even the cheese was melted. Not to mention it all should come out at once. First time....last time. 11/20/2016
EM
Emily Mobley
The food isnt too bad..a little over priced. My issue is the service. I have ordered a to go order twice in the passed few weeks. Both times the person making my burger paid no attention to what I actually ordered. I ordered turkey burger well done and both times it has been right on the edge of not being done. I never chose ketchup as a condiment and even wrote no ketchup in the comments box this time and still received a burger drenched in ketchup. This is simply terrible customer service for the price that is being charged.
BR
Brandon Roding
They have their patties down at this place. These arent the sloppy, double-burger on too-thin a bun kind of burgers. Theyre the delicious, slightly chewy brioche surrounding a somehow perfectly cooked burger, just doused enough in delicious sauce that the first two bites are all over your hand, but the rest stays where you want it: On the burger. For those less excited about red meat, its my understanding from my wife that the fish burger was excellent. Crispy, flavorful but not overwhelming. Works great with a Pacifico.
RE
Red
Excellent Food, Excellent Service. The "Boss burger" was awesome but be prepared for the roasted jalapeño in it...hot. The slice of pineapple in there helps with the heat. Also had the Chicago dog. It was very good. Wife had the "off the record avocado". She loved it. Lots of avocado. The "Sampler" side, with three different dipping sauces, including the maple bacon dip...the bomb. We will be back!
CR
Craig Mills
Food is very good and flavorful. Nice decor inside and very clean. However it is a little pricey with everything being a la carte and no combo options. I spent $13 for just myself for a burger, regular fries (they have truffle fries which were tempting for sure) and a fountain drink. Again, very good food, but kinda spendy even for a fast-casual place. Ill be back.
ST
stephen baron
Quite simply, the burger was not any good, especially for an $8 price tag. Overcooked and tough. A burger similar to what you would expect out of a drive thru. The only discernable difference is the bun and the use of cheddar instead of American. Fries were fresh and good, but for $5 additional they should be. $14 out the door for a sub-par meal? Never again.
RO
Rob Koch
My daughter and I both enjoyed our burgers. She had a guacamole burger, which came with spouts and a tasty sauce. I had the godfather burger topped with peppers, onions, and lettuce. The only reason that they did not get a 5 star rating was that the fries seemed to be what was left over. They were small skinny pieces. That made them unsatisfying to eat.
DA
Dark Scorp
The burgers are definitely expensive, and they dont come with fries. That being said, the food is delicious. They have some interesting burger options that come with some choices for the buns. The patties are delicious and the ingredients seemed very fresh. Also, the decor is nice enough, the place is clean, and there is a small bar area.