Address: | 3424 Denton Hwy, Haltom City, TX 76117, USA |
Phone: | +1 817-834-9469 |
Site: | locations.sonicdrivein.com |
Rating: | 3.6 |
Working: | 6AM–11PM 6AM–11PM 6AM–11PM 6AM–11PM 6AM–12AM 6AM–12AM 7AM–11PM |
FL
Flammen 91
They sabotaged my mothers banana shake. She drank over half of it before seeing the black banana bits close to the bottom. Shes been up all night and most of the day sick with nausea, diarrhea and bad cramps. I work at a shipping courier most of the night ( 11pm till 8am or later) and gotta stay up to take care of her due to shes keeping nothing down. I used to work in retail and I get it, the job sucks. But you NEVER do this to a customer. I dont know whos intentionally messing up orders or tampering with the food but they need to be found out and fired for their mischief and negligence. If you cannot keep whatever beef you have with people from interferring with your job and it affects the quality of service you provide then stay the hell out of customer service. Get out if youre already in it. Peoples health and welfare should not be put at risk ever. I got out of retail due to I saw what it was doing to me and left before I reached that point t. If youre beyond that point, leave. The job is obviously not for you. Nor are you fit to work it.
AM
Amy Torres
They took forever on my order, I know places get busy but there were only 3 other cars there. They took a long time with them too. I asked for a sweet tea easy ice with a little bit of orange juice. I also offered chicken strips with a side of gravy. First they tried to charge me for a full orange juice, then changed it. Then they tried to charge me for the gravy. I asked them why the charge for a full orange juice when I never have been charged before they fixed it. I asked about the charge for the gravy,if its supposed to come with a side they gravy would be included. They removed it. After what felt like 15 minutes I got my food. I dont have the gravy for my chicken, so I push the button at least 5 times before someone finally answers after I honked. I told them I didnt get my gravy. They brought it out to me. I get home and my husband said his tea tasted weird. He said was orange flavoring and not orange juice. Come on people.. it is not that hard to do..
SA
sandy thanavady
I have never had a problem with this place intill tonight I ordered a cookie dough shake first two times they brought it out it was watered down like it had been sitting there the 3 rd time there was no cookie dough I mean seriously wtf did I do to that place for them to fn do that I asked nicely and didnt even make a sense. Very disappointed and the girl who bought the food out had a addittude. Also beware of their ranch if its a little sweet that means its old so unless u want a stomach or food poisoning dont eat it. They have me 2 bad ones! On top of all this I really hope they didnt mess with any of my food because I am pregnant and I will definitely have a law suit if I and my baby gets sick!
TR
tracyna23ify
This place has gone down hill over the past few months. Tonight we just got the worst service ever, we sat for 30 minutes waiting for our order, when we finally waited long enough I called and spoke with a manager, Luis, he was extremely unhelpful. He was asking all the workers where the order was, which took about 5 to 10 more minutes, they were responding to him very rudely, just saying "I dont know" and "I didnt take it out" then he finally just told me that he couldnt find our order and there was nothing he could do, thats it, instead of simply apologizing and getting our order out as fast as possible. We will not be returning to this sonic ever again.
TI
Timothy Price
I went to this sonic 3424 denton hwy, and I have loved it in the past. However, now that they have rebuilt it, it seems that quality has greatly decreased, never taking my orders correctly. Tonight however was the last straw, I went in and ordered a shake and it came out wrong, adding bananas when I wanted coconut. I asked to have it remade and this time it seemed they wanted to retaliate for having to do it again by putting a lemon slice at the bottom. Do not go here for the food, order somewhere else and come here for the playground and volleyball area. If you do, you will be dissapointed with the service you recieve.
EM
Emily D
I have had quite a few bad experiences here now. I enjoy Sonics drink selection and half price hours, but the service is getting pretty bad. Waited way too long for a few milkshakes, which came out starting to melt. The lady was rude and when we asked which drink was which, she shrugged her shoulders and said i dont know a bit rudely. As soon as she had handed us our drinks she turned on her heels and walked off without a word.
BA
barry patrick
The past several times I have been here they cant get the order right or the food is cold by time it comes out. Tonight I repeated my order 4 times and still came out wrong. This is the only one that I have a problem with. The employees taking the orders dont pay attention and rush to finish the order. This is the worse service for a fast food place.
WH
White Label Entertainment
I love this Sonic primarily because the 1/2 price happy hour is extended to 4:30. The drinks are always good. Food is fresh. This is a great place to stop real quick but the playground is the highlight. It has a volleyball court. Over all not bad. They have messed up my order a few times and thats why I gave them only 3 stars.
CH
Chelsie Hill
Definitely the worst Sonic in the area. Got our order completely wrong. 2 shakes..just 2 shakes and they couldnt get it right, and when I said it was wrong the carhop started to give me an attitude. Not to mention the cheesecake flavor tasted like it was really expired. Never again will I go back to this sonic.
CH
Chase W
The only sonic that serves me a French vanilla coffee that tastes like coffee with vanilla flavoring. Every other sonic serves me French vanilla with coffee flavoring. I dont come here often because someone I went to high school with works there and she tries talking to me in the drive through...but good place
AN
andrew baquera
This Sonic is my favorite. Employees nice, playground great, food is always good! For the guy who likes the Vanilla coffee, but says does not come here, cause girl working is from his high school he once went to....well maybe that is why your getting best Vanilla coffee youve had, so enjoy it!
MA
Maria Ricon
If I can give a zero star I would. I just came from there about a minute ago and waited 15 minutes for a milkshake and a custard concrete. Come to find out my order was never put in so I left and went to a different sonic. Got our order in 5 minutes. So never going back to this location.
WE
Wendy Parrish
This sonic has great service and staff like Ross. The only issue I have with them and the reason I didnt give them 5 stars is on Tuesday night my family goes there for their half price burgers our order is always the same and the last couple of times we have gone they have messed up.