Starbucks
| Address: | 651 Kapkowski Rd, Elizabeth, NJ 07201, USA |
| Phone: | +1 908-965-2102 |
| Site: | starbucks.com |
| Rating: | 2.3 |
| Working: | 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–9:30PM 8AM–10PM 8AM–10PM 9AM–8PM |
Location
Photos 100
Reviews 29
JO
jon cuevas
employees did not seem to be eager to tend to customers, and when i had ordered the smoked butterscotch latte, i then proceeded to my car drinking the coffee i felt something hard against my lip after each sip, i then opened the lid and saw that there was a baby roach floating in my drink. at first i thought that it was a uncooked coffee bean. i took it out to make sure that it was only that. i got it up the side of the cup and i noticed there were legs on it, so i looked a little closer and saw that it was a little roach! i threw the cup out of the window of the car as soon as i saw what it was. i shouldve taken a picture as proof but we were too far from them to make a complaint but i am no longer going to them anymore after that incident, obviously they did not care about the hygiene of their store.
LI
lisette torres
The absolute worst service! I ordered an iced WHITE chocolate mocha... after literally 14 minutes I was given a DARK brown drink. I explained to the barista that I had ordered a white chocolate mocha, he rolled his eyes & walked away. Another barista had a friend come in that worked in the mall & she skipped the whole line for 5 LARGE drinks that clearly werent a mobile order & had to be free since the barista kept asking what else she wanted. After 22 minutes I asked for a manager thats when another barista decided to ask what I was waiting on & made it right away... so sad that the entire time the manager was not out helping his untrained team. I rather take a drive to another Starbucks.
LA
Lanette Riggins
This is the slowest Starbucks I have ever been to. I dont know why I tortured myself and waited about 20 minutes in line then another 15-20 minutes for our Frappacino. I just wasnt expecting this type of service. There was no sense of urgency at all by the employees to make the drinks fast at all nor any order. People behind us received their drinks before us. You have got to do better than this. Hire more people to get the drinks made and customers in and out. Time is money and if this is how the business is regularly ran, then Im sure it reflects in your sales which could be higher with faster service. The small dining area was also dirty and unkept.
HA
Hanen Hasan
Honestly , Im a huge fan of Starbucks but this place has to be the slowest thus far. You wait on line for 20 minutes and then wait another 30 minutes for your drink and it doesnt even come out that great. The only way this store is succeeding is because the airport is right next to them . Another thing is they need to be staffed !!! The current staff is slow and not nice at all. The only good thing I have to say about this place is that the managers are nice but theyre workers are only good at rolling their eyes and sucking their teeth!! Corporate has to pay them a surprise visit becsuse somrthing has to be fixed with this place !!!
DE
Deep Hathiramani
If there was an option to give this place 0 starts, I would definately do that. We ordered 5 beverages and a cake, and only one of the beverge we ordered was correct. To top that off, the cake was incorrect as well. They gave us 3 of someone elses coffee and gave us that persons coffee. We left with 3 of the wrong coffees because we did not want to deal with the rude and unprofessional cashier. After we paid, the lady said "Is that all? Great. Thank you." in a very rude tone. We will definately never come back to this Starbucks location.
VA
Valerie Arboleda
I love Starbucks, and today I had a Venti java chip frap omg it was watery .I was so disappointed the crew was chatting up in front of me and another customer like if they were home very unprofessional you say thank you they ignore you wow who is running this place mind you am a uber driver so I get to drink Starbucks everywhere this place should get no stars
A
A Private User
I dont mind a Starbucks thats a mob scene but clean. I dont mind a Starbucks thats quiet but dirty (actually I do). But when a Starbucks is both totally packed and totally gross, thats really bad. One redeeming factor was that the staff was polite, amid their seas of discarded cups and sugar packets.
JA
Jack Levy
Decent Starbucks, with inside and outside seats (Outside mean out of the store, not outside the mall). Starbucks dont have to to do a lot to make good coffee, but what they do need is to improve their WIFI, and to offer power outlets to charge phones and laptops.
DE
Devika S
Such a rude customer service.. Ordered through mobile app and waiting for more than half an hour.. Finally they told that drink is not available.. Unprofessional people. Not like Starbucks usual customer service. Better to avoid
AN
Anton Yazovskiy
Crew really good and enjoys music. The problem the music is so F**KING loud. It is impossible to work from this Starbucks, which makes it a show stopper for me personally
EV
Eve Tylr25
Overpriced and the customer service is terrible. If rating was just for the pumpkin spice coffee Id probably given them a full on 5-stars. So they lost some
ZA
Zaneta RS
Rude, rude, rude customer service. Do not like mothers with babys and trying to scare me with security guard. Never coming back.
NA
Nas Charms
Very very slow , gets orders wrong a lot , they need more staff that knows how to properly run this store.
AL
Allan Pomerantz
Poor service really needs to hire new employees long wait employees play around too much
CH
Chris Vickery
Counted 33 people waiting for thier drinks... STOP TAKING ORDERS and start mixing!
AN
Antoine Gagne
Slowest Starbucks Ive ever been!!! Took me 20 min easy to get a bare bone coffee!
MI
Mikael Sjöberg
Whow they really suck at this place. I have no words to descibe how bad they are.
SC
Scott Dalton
Management should send a team here to do a complete review and retraining.
HE
Hemny Canre
Muy mar servicio.
KU
kushagra K
They serve wrong drinks as thinking customer dont understand anything.
KE
Ken Summers
Not enough people working. Terribly slow. Order goes missing
VU
Vuanita Haslam
Too high almost tjree dollars for a small cup of cofee
JE
Jen Landaverde
Service could be done faster line takes forever.
TO
Toni Sabbouh
waited forever in the line.
MA
Marcus Mokros
i love the cream chees bagel
MA
Mayank Pathak
Long wait, very slow service
SH
Shehab Alfakih
Nice customer service
AL
Alexandr Galitskiy
Very slow service.
BR
Bryan Sierra
Worst starbucks
