Baskin-Robbins
| Address: | 7628 State Line Rd, Prairie Village, KS 66208, USA |
| Phone: | +1 913-341-0031 |
| Site: | baskinrobbins.com |
| Rating: | 3.9 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12–10PM |
Location
Photos 32
Reviews 14
SO
Sonali Sharma
Customer service at this location is extremely inflexible. I took a coupon on my phone and they refused to honor it because it was not printed. How is customer supposed to know this?! They explained that they did not have the equipment to scan the coupon - is that a customers fault? Manager of this location did not apologize when I called explaining the issue, instead she said they were not running any such promotion. I went back in WITH a printed coupon today and had 3 clueless employees dumbfounded with no idea of what to do. This branch is extremely petty, try asking them for an extra cup. This location has ruined my experience multiple times and I wouldnt want to deal with Baskin Robbins altogether. Its only ice cream, I can get it from any other avenue.
CH
Cherie Nicholson
They refused to honor my buy one get one free coupon because it was on my phone and not printed out. Seriously! Baskin Robins you are way behind on technology if you cant honor coupons digitally like the rest of the world. The manager, Nicole, wouldnt even give me the cone that was already made up. When I said I knew she could just give it to me free regardless of the coupon and that theyd probably throw it away she said they would just put it back to use again since it hadnt been touched. Very unfriendly. No customer satisfaction. Ill write corporate headquarters to share the lack of customer service at this location!
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Alyssa Dodd
Great quick effective fast service. Great ice cream great prices. Leave tips for the crew, its well deserved.
CA
caroline duran
My nieces first visit she had to taste a few things and she ended up with chocolate mousse and fell in love
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jessica ford
Usually empty with only one staff member. Slow service and not great customer service.
DE
demomed demomed
I take my kids here at least once a week. Ive never had a bad experience yet.
MI
Michael Melloy
31 flavors of love. The warm cookie sundae is my favorite.
JA
Jake Venable
I take my two year old here and we love it.
JU
Julz G
I love their ice cream. Unlimited flavors.
MA
Maggie Porras
First Class Camouflage Ice Cream ROCKS!
SH
Shannon Williams
Very tasty ice cream and great service
AM
Amit Israeli
Best kosher ice cream!
JO
John-HP
It was amazing
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Timothy McKay
Yum, Ice cream
