Isla Del Encanto
| Address: | 12850 SW 120th St, Miami, FL 33186, USA |
| Phone: | +1 305-234-1754 |
| Site: | isladelencanto.biz |
| Rating: | 4.2 |
| Working: | 12–8PM 12–9PM 12–9PM 12–9PM 12–10PM 12–10PM 12–8PM |
Location
Photos 1
Reviews 8
MI
Michelle Villanueva
Soy puertorriqueña, por lo tanto apoyo 100% a las empresas Puertorriqueñas, pero jamas volveré a este restaurante. Estuve con mi hija pedí mofongo con carrucho el cual estaba como chicle. Lo dejé completo mas me comi el mofongo, dado a que no quería esperar mas por otro plato. Me cobraron el mas del precio que decía en el menú $25. Le reclame al mesero porque no me daban un descuento, ya que el vió que no lo comí. Dijo que no podía, llame a la manager que es la esposa del dueño. Tampoco me quiso dar un descuento y ni tan siquiera se disculpó que para mi fue lo peor. Tan siquiera se hubiera lamentado y el dueño estaba alli y cuando mi hija entro a la localidad nuevamente el dijo que ese carrucho era fresco. Estan bien lejos de saber lo que es servicio al cliente. No es unico restaurante boricua que hay en Miami. En realidad lo que mas indignación me causó fué el que no se disculpara y/o que no inentara de alguna manera que yo quedara satisfecha. No fue nada cortés y su propietario tampoco. Encima de eso los precios muy alto.
JO
Jose Sanabria
Im writing this in Spanish to make sure this reaches its major clientes which is mainly Spanish people. Este establecimiento y su gerencia no saben lo que es buen servicio ni como tratar a sus clientes. Entramos al restaurante nos sentaron en el medio del restaurante. Estuvimos sentados como unos 10-15 minutos sin nadie ponernos attenccion y las personas que entraron y fueron sentados despues que nosotros fueron servidos y atendidos. Nos levantamos y salimos y ningunos de los meseros o la huespeda nos puso attenccion ni intentaron de ver que sucedio. No volveremos a Isla del Encanto ni lo vamos a referir a nadie. Si les you pudiera dar 0 estrellas se lo daria porque se lo merecen.
LP
Lps _gingercakes
I went here with my family tonight to enjoy a nice dinner. We had come here before although there is quite a wait and a bit pricey we enjoyed the food so we thought wed go again. However, our experience tonight was upsetting. After reading some reviews on Yelp, I am glad that I am not the first person to have an experience with the owner, Rafael. We were with my niece who has an eating disorder, so her mom brought food from another restaurant which is the only thing she will eat if shes out. Please note that my niece is only six years old. Rafael felt the need to pass by our table and very rudely tell us that the food was not allowed. In his own words, "Y este invento? Y esto quien lo invento? No, aquí yo vendo chicken tenders y papitas fritas. Eso aquí no!" Needless to say we paid for our drinks and went out the door. Never once did he apologize or try to make anything better. Or at least give a chance to explain that my niece has an eating disorder. I will never step foot in this place again. Neither will my family and I will make sure others know the kind of person they are leaving their money to. Their food isnt really that great anyway. If you want good Puerto Rican food go to El Bajareque in Wynwood. I want to note that the staff was so nice and did apologize for the old mans outrageous behavior.
ER
Erick Ocasio
El dueño o manager de este lugar es un pedante. Pedí un pastelon de amarillos y cuando lo trajeron, tenia un sabor horrible. El amarillo estaba podrido. Le mencioné esto a uno de los meseros y trajo al manager que con mala actitud me dijo que asi se servia el amarillo en su restaurante bien maduro. A lo que le contesté: una cosa es bien maduro y otra cosa es podrido. El me contesta: no me puedes devolver el plato y si pides otra cosa te la voy a cobrar. Es una pena que muchos empresarios puertorriqueños pecan de lo mismo: servicio al cliente mediocre. Primera y ultima vez que visito este lugar. Horrible y la comida no es nada especial. 0 estrellas.
ME
Melissa Mederos
Great great Puerto Rican food. Juan Pablo was our waiter and he was very attentive and quick. He offered his opinion on some dishes and the ones he recommended were very good. After trying some Asopao in New York I had to find a place in Miami that had it. I had the Asopao de Pollo which is basically a chicken soup in island seasoning with rice, it is off the chain. Seems like a good dish to have if youre sick or feel like having something nice and warm. My boyfriend had the chuleta Kan Kan which is a HUGE piece of pork with seasoned fries and their special yellow rice. When I say HUGE, I mean it. It was 3 times bigger than his hand. We also had the bacalaitos for an appetizer (deep fried conch fritters) they were awesome. Mainly because they were very thin and crisp kind of like a fried plantain. Rafa, the owner, was also greeting customers and checking to make sure everything was running smoothly. Very good food, great service, quick and affordable. We had tons of food and leftovers and paid $50. Low key spot in West Kendall so I will be going back for more.
ZA
Zachary Reeves
Came by quick lunch with family we ordered three steak sandwiches and unfortunately none of us liked them. The meat was not cooked all the way it was drenched in this "mayo ketchup" sauce which then made the bread extremely soggy, onions werent grilled right, the sand which was just awful. We felt bad turning back all 3 sandwiches so we called the waiter over asking if we can just switch one sandwich and he called in the owner. Once the owner came and we told him we didnt like the sandwich but wed be okay by just switching one for something else the owner atomically got defensive saying that there sandwiches are delicious and that he would not let us switch anything and if we wanted something else we had to pay for it. He was EXTREMELY rude. He was an older man probably in his late 50s has a grey slit back haircut and glasses, absolutely the most rudest inconsiderate person I met. Its sad when one of your own (puertorican) make such an ass of themselves. Very unfortunate since we were regulars. Wont ever come back beware of this hole in the wall.
RU
Ruben DeJesus
Upon returning from NYC from visiting my Puerto Rican relatives, I discovered pastelón, the Puerto Rican lasagna. Once I got to Miami, I immediately told all my friends about the pastelón and made it my mission to find authentic, home made Puerto Rican food. Isla Del Encanto helped me achieve that mission. I ordered some pastelón Wed evening for a Thu lunch and surprised my coworkers. They were blown away, as was I the first time I tasted it. I went back on Friday night with my mother. She got the pastelón and I got the mofongo with bistec. We also had bacaladito, a fried cod appetizer. We had a few beers and called it a night. The owner spoke with us and made us feel like family. We cant wait to come back. Isla is a small intimate place. Be prepared to wait up to 30 mins on a Sunday afternoon. This is one of only a few Puerto Rican restaurants in South Florida, and they fill that void brilliantly.
RA
Ramón Martínez-Díaz
I used to go there when they open for bussines. The food was good, with an authentic puertorrican flavor, also, and no less important, the prices were amazing. Seems to me they changed ownership, and now the prices are way up high. I think the owner is not puertorrican anymore. I will say to whoever got the restaurant now, it should hire more puertorrican employees, if all of them, and keep a good puertorrican cook in the kitchen. One visit those types of restaurant to feel and be, for a couple of hours, close to home, my case Puerto Rico. It seems to me that the magic vanishes when a colombian man or woman is serving you a mofongo con carne frita and a maví. On my part I can say, prices are way to high for a meal I can cook at home. Authentic puertorrican cuisine should followed by authentic cooks, owners and employees. All of them from the place the food is from.
