Starbucks
| Address: | 28050 Hasley Canyon Rd, Castaic, CA 91384, USA |
| Phone: | +1 661-607-0395 |
| Site: | starbucks.com |
| Rating: | 4.2 |
| Working: | 4AM–9PM 4AM–9PM 4AM–9PM 4AM–9PM 4AM–9PM 5AM–9PM 5AM–9PM |
Location
Photos 55
Reviews 30
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Alisha Ward
Worst experience at a Starbucks ever! I was filming in the area yesterday and being a huge Starbucks fan (I go on a daily basis) I suggested a coffee run for my department. I get there and order 4 venti special drinks and mine a Venti Java Chip w/ add shot of esspresso, only one pump base, one pump mocha, I get this drink all the time. I didnt taste test it because Ive never had a problem and headed back to set, well the drink was way overly sweet, it must of had the regular amount of sugar in it, you can imagine the disappointment when you pay for a $6 drink and you cant even drink it, so I had to leave work again to go get the drink changed. When I got back to Starbucks I was not greeted at all, I just stood at the register for a good 3 minutes before this RUDE, tall, sassy male with dark hair, college kid or teen, young, morning shift between 9a and 10:30a which was when I visited, when he finally came around I simply told him the issue with the drink and he smirked and took it, I asked if maybe they could blend in an espresso shot and he was like oh no, Im already giving you a free drink if you want an add shot, you have to pay for that, I was DUMBFOUNDED, I PAYED for it already bringing it to to get Re-made, he thought he was doing me a favor, his attitude sucked, I said no I already payed for the drink so its not free, a girl overheard, gave a solution, made the drink with the added shot, then he says is that all you wanted and I said no Id like to order another drink for our Director a vent caramel macchiato frapp and he immediately said no because Starbucks doesnt make that drink in a blended form that people mistake it all the time for just a caramel frappe and I know exactly what the Director ordered, but again the kid was just NO, no solution, no suggestion, no how about I make an Iced Caramel Macchiato and blend it, he just refused to give any options, I was flustered because I knew what the Director ordered but yet from this kid I could not get it, and he was so rude and said well when you figure it out Ill come back and take the order, as I tried to call to see if Iced was ok but there was no reception in the building at set, so I just went with iced instead of blended because blended to this guy was just not an option. At the end I asked for 1 sticker as like I said I go to Starbucks pretty much DAILY and I like to get my stars or any points for any promotions you guys have and Shocker he said No haha because I did not order a plain Iced coffee or tea, I told him he was rude and walked out, never mind my trouble of having to leave work to drive back down to have my drink re-made, couldnt get the other drink order the way I wanted it and then said no yet again for one little sticker. THIS GUY NEEDS TO BE TRAINED CORRECTLY OR FIRED, HIS CUSTOMER SERVICE SKILLS ARE AWFUL! He at no point made me feel comfortable or at ease, he escalated my frustrations with his favorite word NO and not coming up with any solutions for a valued customer, thank God that Starbucks is not my only option, geeze! I really wish I would have stopped to talk to the manager but I had already took so much time away from set I needed to get back and was just going to call in but I got slammed with work and so Im writing in now and will call in my complaint later.
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Jennifer Camberos
Its quite small and in the center of a school. Other than not being big enough, they have great service and are quick. Online orders are a breeze here!
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Alexandria Romero
Great customer service! Clean and quiet environment (when school isnt in session). Great place to study. I get a perfect beverage every time.
AA
Aaron Lemus
Poco lo visito muy alejado del buen ambiente
TO
Tony Lucia
Nice location just parking limited due to school on one side and day care on the other side better bet use drive thur.
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John Ragosta
Everytime I go I order the same drink and almost everytime I get my drink its made diffrent. How hard is iced coffe?
JO
Johnny Hamilton
Nice tables, each with their own outlet- a big plus for doing some computer work for a few hours
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Scott Wright
Outside seating is in the shade in the morning hours and the seats are quite comfortable.
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Elio velez
They open early and provide beautiful customer service. Coffee taste better here.
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my granddaughter Cha
Excellent service the girl taking my order was super friendly and nice thank you
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kenny kieffer
Everyone who works here acts mad and it feels like they dont want to serve you
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Joseph Levitan
Nice and clean with good service, I really like the area its located in.
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Albert Grose
Friendly staff and delicious coffee. Ill definitely be back here.
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Arelly Rivera
Its clean and fast service, very friendly.
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Charles Charlesa
Service was okay drive-thru fairly quick
CA
Cali Luv Serafin.a
Peaceful wifi customer service on point
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April Piroumian
Friendly staff , drive thru or sit in.
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Dacia Watler
Mornings are rough but employees are
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Sharmila Prasad
This is a great place to hang out
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Beatris Navarro
Fast service and friendly!
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Elisa Aguilar
Joleena is great there.
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Ron Qualls
Service is the bomb!!
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Jack Dagher
Great service
MA
Matthew Millar
I Love Jesus
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Kevin Bailey
Always fast!
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David
Nice staff
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Steven Bond
Great staff
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Sheeba Rizkalla
Very nice!
MA
Mark Crew
They lag
CA
Cali OXOX
A+
