Address: | 237 Kentlands Blvd A, Gaithersburg, MD 20878, USA |
Phone: | +1 301-216-2828 |
Site: | goodfortunecafekentlands.com |
Rating: | 3.4 |
Working: | 11AM–9:45PM 11AM–9:45PM 11AM–9:45PM 11AM–9:45PM 11AM–10:15PM 11AM–10:15PM 12–9:45PM |
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A Private User
I placed an order for pick up and they got it wrong and I didnt realize it until I got home. I called them and they pretty much blamed me for the mix up. I told them to deliver the correct order and they said the delivery man would be there in 20 minutes. They took about 30 minutes and the delivery man gave me the worst attitude and said he wanted the old WRONG order back and I told him I had thrown it away. I asked him if he wanted me to dig through the trashcan and he said "okay" I told him to give me the order I ordered and he said he would refuse to until I gave him the old order back. He continued to harass me even after I told him to get off my property or i would call the police. He would not leave. DO NOT ORDER FROM THIS PLACE. I DONT KNOW WHY I KEPT ORDERING FROM HERE EVEN AFTER THE FIRST TIME SOME LADY ANSWERED THE PHONE AND WAS RUDE. THEY ARE VERY RUDE AND HAVE HORRIBLE CUSTOMER SERVICE!! I WISH THERE WAS SOME WAY I COULD COMPLAIN ABOUT THIS BUSINESS AND HAVE THEM SHUT DOWN. I WILL CERTAINLY LOOK INTO IT.
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Ricia Brown
HORRIBLE customer service. Ordered the drunken noodles for delivery, tasted them and they were dry and not spicy at all discarded the food. Called the restaurant to make a complaint and the receptionist offered to replacement with another dish. Once the driver arrived he asked for the drunken noodles back i already took a bite out of. I notified him i discarded them. He then started yelling at me, at the same time I was on the phone with the receptionist explaining to her she didnt ask for the noodles back. She then started arguing with me about why i discarded my order. This is totally unacceptable and asking for the food back is unsanitary and some how very questionable. I will never order from Good Fortune Cafe again. I have never experienced anything like this on previous orders with them.
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A Private User
My wife had the Kung Pao tofu and I had Chicken Chow Mein along with an egg roll for each of us as an appetizer. It was clear from the first bite, when the egg rolls came out, that they had been cooked some time earlier and had been kept in some kind of warming tray. Although they were warm all the way through, they were not hot as they would be if freshly cooked. When we got the main courses, they both showed the same symptoms. The Chow Mein was only luke warm and the sauce was thick and clumpy. The Kung Pao tofu wasnt even heated all the way through. Both dishes were like eating warmed up leftovers. I firmly believe that the chef precooks these dishes and then merely warms them up when needed. Not a good way to get repeat business.
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Connor Attix
Been coming here since the 90s when I grew up in Kentlands. Even after moving to a different area of Gaithersburg farther away I take the time to come eat here. Rather, I took the time. During the last few months, Ive ordered dinner here 5 times for delivery to my apartment, and 5 times theyve refused to use the intercom and come up. Literally every other (about 12) restaurant weve ordered from uses our delivery instructions and comes up, letting us relax and enjoy our movie, game, family time etc. If we were gonna walk downstairs to eat, wed eat at the restaurants downstairs. We will not be ordering here again, and nor will any of the neighbors that have had the same issue. Goodbye Good Fortune Cafe
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Ruby Garcia-Pichardo
I gave this place 2 honest tries and regret it... I tried to go have a late lunch there last summer but it took forever to be seated and we ended up leaving because it was too hot. I ordered delivery recently and it was nothing short of disgusting. I ordered what I considered to be a "safe" plate, steamed chicken and vegetables w/black bean sauce. It was over-steamed, so the chicken was dry and the vegetables turned to mush. I threw it out and decided to just eat my egg roll for dinner. I took one bite and found a dust bunny inside. Now, the idea of Chinese or Japanese food makes me sick to my stomach.
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Drew Booker
I give this restaurant 3 stars after visiting it MANY times (50+ in <1 year, due to close proximity to home) both for their lunch special and for dinner. Many times they do not respond well to special requests (ie. extra spicy.) Customer service/experience feels rushed, and atmosphere is not up to par, while the food itself can sometimes be iffy or sometimes, even great. I believe, during their lunch special especially, that their potion sizes are excellent. Come here if in need of a quick, filling lunch; but dont bother coming as much as I have!
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A Private User
I had general tsos chicken and egg drop soup, so can only speak about that... The taste was quite good, exactly what youd expect from a decent chinese place. The portion sizes are as usual way too large for a single person (but i had eaten not too long before, so maybe thats why). Anyway, if you want chinese but arent sure if its any good, i say dont be afraid and just order what you feel like - youll probably not be dissapointed. I do have to say though that the tea isnt too good so just stick with the water. Other than that - a good place.
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jay akbar
I went there three times in a row and they got my order wrong, but here is the kicker...no apologies and even bad looks was given. I went for the lunch specials and ordered fried rice(oily as hell). The short girl at the front counter not once has said "thank you" during those visits..its family operated so they dont give a f**k about what customers think..LOL not sure how the business survived there all these years. Btw, I have never returned.
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Gte Gte
Excellent food , prices, and customer service. Vegetarians as well as meat eaters have many choices. They offer brown rice as an alternative to white or fried rice. The in-house menu is many pages long due to the many options. I always leave pleased and with enough leftovers for another meal. Have tables and booths. The house jasmine green tea is delicious with the meal too.
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Bossi
A mix of good and bad: *very* tasty food, reasonable prices, OK decor. Ordering over the phone: services has been highly impersonal / unfriendly, though it seems they may be nicer in-person. Parking can be difficult in the lots, but usually plenty of parking along the nearby street.
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Jazmine Bari
Horrible customer service they dont check on you they, they dont keep your cup filled. They take your change without asking for it even if youd planned on giving a tip already. I try really hard to like this place. The food isnt even that bad just the service.
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Deepak Soni
Bad food and very poor customer service. Chicken was either old or cheap quality that was served to us. Owner was rude and very aggressive. Not willing to listen to customer to improve themselves but want full price and full tip. Watch out!
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Leland Harriger
Fast, freindly, and reasonably priced. In terms of food, it is more or less your average american chinese food. I am vegetarian and it has a good selection. My recommendation is the Thai Panang Curry.
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Michelle Luanglue
We order for pick-up at least once every other week and are always happy with our food and customer service. Egg drop soup, seafood pan fried noodles, and pan fried pork dumplings are delicious.