Address: | 328 E 75th St, Chicago, IL 60619, USA |
Phone: | +1 773-224-6262 |
Site: | brownsugarbakerychicago.com |
Rating: | 4.5 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–8PM 10AM–8PM 12–5PM |
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Donna Reed
The worst customer service on the planet! I went in to purchase caramel cupcakes and the manager was there. I was explaining to her that I had a bad experience with the poundcake a while back. She had me sample the poundcake and I told her it was so so. She literally got mad at me because I didnt just stand there for her to explain to me why I didnt like it. I simply wanted to purchase the cupcakes and get out of there before the weather got worse. She told me she had a right to refuse me services and would not sell me the cupcakes. UNBELIEVABLE! That infuriated me. I told her I had come from 200 South to get the cupcakes and she told me she had people coming there from Wisconsin so what. I could not believe the customer service coming from that inconsiderate, "ghetto" female who called herself the manager. If I owned the place I would be looking for a more consumer friendly person to run it. Apparently good customer service is not their strong suit. Perhaps they have reached millionaire status and no longer cares about retaining their clientele.
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Karren Farmer
Over the years, I have spent quite a bit of money at this establishment. While the owner was very pleasant and greeted us very warmly even helping us carry out the cakes (since I bought so many of them). I had been disappointed in the past, but kept patronizing this business for several reasons. My mother remembered her from one of the cooking contest shows on television and again, she was very pleasant. However, I was extremely dissatisfied with the last order of 4 or 5 cakes in one order (for my Pastors birthday and a choir member friends birthday and of course one for the first lady and my own family). They failed to put icing in between the layers of cake. I tried to reach out to the owner (since she had been pleasant and I shared my business card with her at which time she stated she answered all of her telephone messages personally when discussing keeping the quality of the cakes) ; I have yet to hear from her. Now looking for other black owned establishments to support. Very sad and disappointed
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Michael Prachasitthisak
ound this place and bookmarked through one of the food or cooking channels (wife and I watch a lot of tv while holding the newborn.) Glad we found this place as the cake slices we had were great, especially the Pogy and Bess (or however its called.) The caramel is honestly like crack. The owner Stephanie was there, but was on the phone at a table and even when we made eye contact didnt even nod or acknowledge us. Thankfully, the girl at the counter was nice. I dont know. I want to give a higher rating, but although the cakes we got were good I dont think its hit the level of some other places. Maybe its a 3.5 star overall, but the lack of warmth from the face of the bakery leads me to choose 3 instead of 4 stars. Will we be back? Maybe, but really it is a detour to get out there and we left a bit disheartened after spending quite a bit here.
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Dennis St.Clair
I give this bakery a well deserved 5 star rating. I went on a Saturday afternoon and the line had 10 people ahead of me. Which was good because I needed time to nail down my decision on what I wanted. The customer service was great and the line moved quickly. I got 4 slices of Carmel cake, 1 slice of strawberry and the sixth slice was free. 1 red velvet cupcake and 1 lemon cupcake. I was shocked by the affordable pricing. When I got home I passed out the slices to everyone and we all agreed. The cake is light and fluffy. What surprised me even more was the lightness of the icing. It wasnt thick and heavy like most Carmel cakes are. Id recommend this place to any cake lover in the state of Illinois. I wish this business the best!
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Latonia Anderson
I called and ordered a cake 4 days before I wanted the cake, then I called the day I was picking it one hour before to see if would be ready on time I was told yes. When I got there it was not ready and one ladies working or owner offended me and I told her and she apologize and continue to offend me. I dont have to spend my money with a business like that! The service you provider to consumers is important.I have been a customer for at 3-4 years however, now I will not patronize that business any longer.
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mark williams
I luv their cookies, my wife and cousins luv their cakes! What I dont like is how rude the lady was today after I asked about some cookies! I would have bought some cake or pie instead, but her nasty attitude changed my mind! So when my wife call and tell me to stop and get her a cake, it wont be from there! I can care less how good it is, good customer service goes a long way! I gave em 2 stars just because I luv their cookies. But no more money from me!!!
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Pam Winesberry
I just called regarding a number cake for my son as his birthday falls on Thanksgiving day I am trying to time my order precisely. I was abruptly/rudely hung on by the lady that answered the telephone. I was trying to thank her for answering my questions but I guess kindness doesnt pay either way. Ill stick with A Piece of Cake Bakery, thanks a lot but no thanks brown sugar bakery your rudeness which is duly noted
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Eugene Tanner
Absolutely delicious. We went 4th of July weekend it was very busy. Have never been here before caramel cake was absolutely delicious, also had turtle cheesecake, and German chocolate cupcake. These desserts remind you of your grandmothers desserts. Everything was moist, fresh, highly satisfied.
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De Tee
Went in this evening although the desserts are delicious, I wasnt very satisfied with the service I received this evening. The young lady appeared to be having a bad day & was quite slow at completing a simple order. I will be back...however I hope the young lady in glasses is in a better mood.
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S. I. Porter
I have not had anything bad from here. My favorites are the yellow cake/chocolate frosting, and the caramel cake. They are Divine. Have also tried chocolate on chocolate, the lemon, the turtle and the coconut. All good. Also, the cupcakes are huge, and are delicious.
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Adreain K. Spiller
Its always hard to decide when youre looking a display case FULL of scrumptious dessert! The caramel parfait is to die for & this is cupcake heaven. The towering 4- layer cakes are the best ever! If you have a sweet tooth, you need to be here yesterday!!
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Jason Lewis
The cakes were excellent 3 months later my friends are still talking them , but the owner I talked to her over the phone and she was so nice it felt like family. In a days notice Stephanie made two delicious cake ....I will shop w her from here on....
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Darron Willingham
My sister told me about Brown sugar bakery she ordered a caramel and vanilla cream cake for her birthday, I went there and ordered a dozen of the caramel and vanilla cream cupcakes for my birthday, everyone loved them, Im definitely going back!
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Brandi Davis
I had a great experience there and the Carmel cake (all that I came for) is the best Ive had ever OMG. So moist and fresh. As far as customer service I had no complaints, and it was a holiday they got me in and out! Thanks !!!!!!