Address: | 11707 Mukilteo Speedway, Mukilteo, WA 98275, USA |
Phone: | +1 425-438-9900 |
Site: | pizzahut.com |
Rating: | 2.4 |
Working: | 10AM–11PM 10AM–11PM 10AM–11PM 10AM–11PM 10AM–12AM 10AM–12AM 10AM–11PM |
CA
cassondra young
If I could give negative stats I would. Lets just start here we are staying at the hotel down the street order the pizza and was supposed to arrive an hour ago so I called. When they answered they switched to two different people. The second guy said no one answered when the hotel called your room and they tried to call 3 times which never happens we put the room number on the order in two different spots and they tried to tell us we didnt do it and they tried to say they called the phone number which on fire is my husband but did not call that number they said they called in the general manager called and all these people are calling and not once did that phone ring and I told him I dont know why you guys are acting so rude towards us nobody gave us a call nobody let us know anything and he said by Washington state law they are not allowed to knock on the room you have to get permission from the front desk and they had our room number twice on the order but they try to act like they didnt know what room it was because the order was under my husbands and name and not under my name which the hotel was under. And he just kept yelling at me and telling me to stop talking and theyre ready to cancel the order and whatever I want to do as far as reordering Ill have to do that myself and I said well I dont know what to do we have four kids waiting for food why I can order just come back out anything were not going to do that where I couldnt do anything and then he hung up on me. Then I called the front desk in the front desk told me that they have somebody come by didnt give a room number and just walked out because they couldnt find somebody under the name the order was made when the room number was given to them twice so they totally lied didnt care bad customer service didnt even try to make up for it doesnt even care about the kids didnt care about anything and just hung up on me. Im telling you right now never go to this place again they have no respect for their customers are any empathy for situations that go May turn left they just act as if youre nobody charge your card the money still taken out of my account have to wait two to three or three to five business days for the money to get returned to us because of their mistake. Edit* just called again and talked to a different person which was the manager and they fixed the issue giving me a $30 credit so the managers that work there R very nice that have empathy but seems to me that that one guy that answered the phone the first time needs to be let go from the position because he made me feel very small about a situation that I had no control over
BR
Brittany Munson
Ordered on a Wednesday at 8:00pm and they called right after saying they were out of breadsticks for the night and I could either replace them or take them off, didnt feel the need to replace so I said okay, just take it off. Over half an hour after the time we were supposed to get our order they finally come and they forgot our credit receipt that were supposed to sign and told us "oh thats okay its already charged anyway" and handed us our food. The liter of pop wasnt cold and the pizza and pasta were hardly warm anymore. When we go to look if they fixed the price like they said for taking off the breadsticks we saw that they charged us the original price AND the new adjusted price. Not ordering from this location again.
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Scott Bryan
Summary: Pick-up at scheduled time but they didnt make my order even after waiting 20 minutes in store. Showed up at the time my Pizza was suppose to be ready. Paid front desk girl then waited 15 minutes before I was told they dont know what happened to my order. Said they would keep looking. After 5 minutes I went to counter and asked what happened. I was told they never made my order. Was told My order would be started and offered free soda. Told them to give refund and I will go to another pizza place. Now Dominos has my business. In the time I waited the staff could have made my order, but they worked on other peoples pizzas first
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Shawn Hickman
They only received 1 star because zero isnt an option. They cant even get the basics right. You know like taking an order and delivering a pizza. When I called after an hour for a pizza I was told would arrive in 30 minutes they tell me they dont have an order from me. After I get the manager on the phone the story changed to them not being able to find my house. Look Pizza Hut, your food is not great, I only ordered because it was late. If your food is not stellar, service and price are levers you can use to satisfy people. I would rather starve than order from you again. Hoping tonights staff is all fired.
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Viry Pinon
OMG horrible place we came to dine in and the guy "victor" told us to take a sit and he will be with us shortly it took him like 20 min to come and that was because we called him. We waited for about an hr for our food amd when it came they forgot half of our order like 20 min later they brought the other half but they forgot the forks and they only brough one and it was sooo dirty like someone else had just use it. worst place ever dont waste your time coming here i saw like 5 mistakes with other costumers too. Definitely wont come back.
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nikki singer
Cant get any worse. I ordered a pizza for pick up at 720, to be picked up at 8pm. When I arrived they didnt have any of my order ready, even though the weight board said my order was ready at 738. The girl named jesca tried to tell me that someone put it in as a future orders so they didnt make it but that I could wait 20 min for a new one. I only have a 30 min lunch, which is why I ordered ahead. Worst customer service ever
NI
Nick Kemper
Ignore all the bad reviews of this place, they must most certainly be outdated. I ordered food from here as delivery, and they gave me an estimated hour wait time like most places. However I was completely baffled by the speed they reached me. They were at my house in less than 20 minutes!!! And the food was hot and fresh. Will always order from here, these other reviews are nonsense!
AL
ALL PROP INVESTMENTS
Would not bring people here to eat. Booths very uncomfortable. Service is bad but it is definitely a management issue. Lack of training directly resulted in our bad personal experience. Place was dirty for the entire hour I was there. Server didnt get us plates or water, had to ask. Had to set baby on floor no hi chair. First time and last time we go there.
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Erica Wilson
I dont usually do bad reviews but this pizza Hut took an hour and 45 mins to deliver my cold food that wasnt even correct! Ive had minor problems in the past where they didnt have a soda so they brought something else without calling but this time they totally screwed everything. Im very disappointed and will definitely think twice before ordering again.