The Iron Horse Restaurant
| Address: | 20 Washington Ave, Westwood, NJ 07675, USA |
| Phone: | +1 201-666-9682 |
| Site: | theironhorse.com |
| Rating: | 4.1 |
| Working: | 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–11PM 11:30AM–11PM 11:30AM–9PM |
Location
Photos 100
Reviews 9
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A Private User
I have lived in the area for over 15 years, and only went a few times in the distant past and it wasnt bad to my recollection, however I went back within a few weeks ago, and the service was terrible! Waitress (or Waiter?) was never there when we needed anything. It was one girl when we started, and then a guy ended up bringing our bill. My burger came, overcooked, which I was willing to overlook, however the Fries were deep-fried-burnt to a crisp. When I went to look for our server to ask for a re-do on the fries, a "manager" came and asked me if I needed help. Then he came over and after I told him the fries were overcooked and dry, he said to me in what he thought was a joking way, however which I took as an insult, "Oh, these are special french fries, you must be used to McDonalds Fries." I just shrugged my shoulders and replied with "I guess," and he brought me out another order of fries which were fine. Then one of my friends gets served WARM beer when he asked for a Sam Adams! Food is Ok as long as you send it back, because guaranteed its not going to come out the way you asked for it. The help is deplorable, and I will go so far as to disrecommend this dump that should be sold to another business that would better uphold the character of downtown Westwood.
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Joe Grosinski
It looks cool inside, some would say it needs a face lift. But my experience is; places that look like this, usually have great food! Not in this case...I ordered the special, prime rib. Pros - it came out quickly and was cooked correctly, but thats where it ends. The whole dish was cold. The plate was ice cold which affected the temperature. The vegetable medley came from a bag, most likely frozen...worst of all the mashed potatoes were from a box and cold. Some other review said they love the homemade Cole slaw...I dont what they had, but the slaw I had tasted liked the kind that comes out of a 5 gallon pail (pre-made) or at a company catered BBQ. This place, according to the reviews, is known for their wings and burgers. If I ever come back, I wont get the special...finally, I eat out a lot, this is the first review Ive written in about 3 years, if that tells you anything!
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A Private User
FOOD AND SERVICE REALLY STINKS!!!friday 3/30/12 decided to take mom and sister to iron horse since re-opened hoping service and food had improved. arrived 1pm-restaurant not busy, took waitress 15 minutes to say would be right with us. another 10 mins and came and took drink orders, there were 3 os uf and only given 2 menus and speccial menus,, special menu very confusing. in circle had sliders 7.99 deluxed hamberger 9.99 or pulled portk, also said could sub fruit for fries, asked for cheeseberger deluxe and was told that is the sliders, therefore requested just a plain hamburger w/fruit, she came back and said you cant have fruit. when i order finally was served 30 mins later, all hamburgers were well done when ordered medium rare, i returned mine and didnt reorder anything because of rudeness and timeliness, wont ever go back, just terribly as they before the fire
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A Private User
I have been eating here since I was a kid. the cheese stuffed burgers are one of kind...the best expericance i had what when i was no older that 8, I order a desert of choclet icecream with my parents and they served us vanilla instead...well we simply told the waiter we order choc, they took it back and fixed it right away...but then the owner came up to our table and personally apoligized for the mistake and asked me to follow him, he took me into the kitchen and introduced me to all the cooks, then took me to the freezer and told me to pick an ice cream. Confused but still a kid I told him mint chip, and to my surprise he gave me a whole gallon of icecream to take home...needless to say they more than made up for there mistake, and is something i will always remember...moral of the story, good food, good people, good times, good memories, and great with children.
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Gina Stephens
The food was good. The waitress we had was terrible. She had glasses and shaggy blonde hair. She made the experience terrible. She first told me to "move my sons chair" just like that. Not please or any thing or even gave me the chance to do it without the snippy ness. Then our meals came out and my sons meal was wrong. I asked her to please just add cheese because I asked for cheese burger. She first questioned me if I asked for a cheeseburger then she took out her pad to see if I actually did. Then she brought back a deflated sad looking burger with a piece of cheese on top instead of being stuffed that my son was excited for. Food was good. Service was ok. I will request not to sit in her sectuon when we go back.
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C Lar
We recently visited the restaurant for Mothers day brunch There were 5 of us and we all agreed the food was ice cold .. A fan was running right over the buffet tables so....cold Eggs Benedict it was ...We told the staff 2 times before finally someone came over and asked us what the problem was so...the 2nd trip up to the buffet table was warm ..only because the food was brought out again after a while everything was ice cold once again (the burners were apparently out under the trays) ..Not happy!!! Wont be back sorry to say
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A Private User
We have lived in Bergen County for 10 years and decided to try the Iron Horse while we were in Westwood. We heard so much about how wonderful the burgers are . My husband had a plain burger and he was so disappointed. It was no better than a diner burger. If you really want to have a DELICIOUS burger go to The Cheesecake Factory. They have the BEST burgers. I had Onion Soup and I found that it lacked a hearty beef flavor. This is one restaurant that we will no be returning to
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Lori Fredrics
My husband ordered the fried calamari and I tasted it and thought it was fishy and inedible. He didnt want to complain and just suffered through it. His stomach was gurgling before we even got home and he became sick. This place has gone seriously down hill. They no longer seem to even care if they sicken their customers. The waitstaff is sullen and depressed in attitude. I am never going back. Maybe have a beer there but do not trust the food in this place.
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Fred Russenberger
My wife and I had lunch on Saturday Oct 1. I ordered the Octoberfest burger and brought half of it home. I reheated it up today at noon and noticed the bottom of the bun was covered in mold. When we called up and let the manager know the response was "sure ok thanks." That was it, no offer to make it right, no further questions and not even an apology. What a joke, this place has steadily nose dived since it reopened.
