Address: | 296 S Main St, Colchester, CT 06415, USA |
Phone: | +1 860-537-3441 |
Site: | familypizzact.com |
Rating: | 3.8 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM |
BR
Bruce Estes
Ok, weve been to Family Pizza Restaurant & Grill about four times in the last two months. We usually end up there for late breakfast on weekends and we only go there because they offer late breakfast....pancakes and eggs at noon is hard to find in other local area restaurants. The food is pretty good, no complaints other than my sunny side up fried egg was a bit over done and cold when served. Prices are a bit high for some items but this is one of the rare restaurants that only charges $.75 for an extra egg to go with my pancakes. Coffee used to be $.99 for a bottomless cup but seems like that special has fallen by the wayside or at least the sign disappeared from the lawn out front and coffee is more expensive now. . Service is unbelievably poor for the number of black dressed waitresses present. Just dont understand their idea of service. You seat yourself. Eventually a waitress comes by with a menu and asks for the drink order. The drinks get dropped off and the waitress disappears for 10-15 minutes. By the time yourre ready for a coffee refill someone may come by to take the order. They take the order, promise coffee, and disappear for another 10-15 minutes. Sometimes the food comes next and sometimes the coffee comes next but even if you ask for coffee when the food is served chances are you wont get it on her next run through. One more request and coffee refills may be offered. Today my meal was half eaten before I received the requested knife to cut my food and before my husband got that second cup of coffee. And then, the waitress filled his cup but ignored the two nearby tables with empty cups. Just dont understand it. There doesnt seem to be one waitress for one section. They all seem to chip in to help but the service just doesnt get done even with so many waitresses. One will wipe down a table, go back to the kitchen but not take the dirty dishes with her. Another will bring the coffee pot for your refill but ignore the other two tables nearby also waiting for coffee refills. We keep going back because of the late breakfast service but the late service leaves us just plain perplexed. So many waitresses and so little service. We just dont get it.
DI
Diana M
Average at best, definitely dont think the quality is worth the prices they charge. They dont seem to pay much attention to what they serve either... the past few times I have ordered had bad experinces, especially with take out. Ordered wings plain with sauce on the side and they put sauce on the wings. Ordered chicken parm dinner it was literally burnt black. Ordered a sandwich melt and on several occasions I dont know what they did but the bread was completely soggy where it was just turning to mush. Personally I would be embarrassed as a cook to put food like this on a plate and serve it. They dont seem too willing to cooperate either when I have complained or ask they remake it. Not sure I will be going here much in the future
IN
Ingrid Potter
I ordered takeout tonight for the family, because Family Pizza was one of the only pizza places left in Colchester that I hadnt tried yet, mainly because of their prices. The asked about the delphi, if it came with fresh mozz like a margherita would, and she didnt know what I was talking about, but said that it came with "round circles of melted mozzarella". I was please, thinking that was what would come on it. Surprise surprise! My pizza was a thick congealed mass of cheese, wilted nasty looking basil, and heaps of garlic. Why did I ever stray from Illianos? I gave them a 2 for decor because Ive never been in the place, but the outside looks decent. Moral of the story: Never trust a menu that spells Tiramisu incorrectly!
JU
Justin Thyme
Gave it a few tries to be fair. The food is not quite mediocre (better than awful) but costs like fine dining. My wife and I tried several items on several different occasions to be sure it was not just that we ordered something they didnt make to our liking. This was necessary because the menu is truly large and diverse! Everything we tried was edible so if the prices were low enough it might do as a feeding hole. Unfortunately this is not the case. The only thing I tried that was better than I can get elsewhere nearby were the Eggs Benedict but again, not great or worth worth the price. (If they were great Id pay the price, once in a while.. Can you tell I love Eggs Benedict?)
TH
TheForbidding
There used to be beautiful paintings adorning the walls, but now its all beer advertisements which I dont think is appropriate for a "family" place. The food isnt great, very cheap tasting, but you get charged the price of fine dining. Sure the portions are sizable, but with food this bad you dont really want more of it. The dessert is by far the most over-priced. My friends actually think Im joking when I tell them a thin slice of cake here is $10.00. Then their eyes nearly pop out of their heads when they get the bill. Colchester is an area bountiful in pizzerias/restaurants. There are better choices in the area.
DI
Dina Askitis
They do not deserve even 1 star. The food was horrible. My husband and decided to try again after boycotting it for ten years. Big mistake. The food was worse then before. My 4 year old had spaghetti and meatballs She would not eat it. So I tried a bite of the meatball, and I had to spit it out. The garlic bread that came with the spaghetti was very old and hard. I had the Gyro. Worse one I had. There was no flavor, and burned. It hurt the inside of my mouth. My husband had a reuben sandwich. The bread was burned, and tasted awful. Also, he feels sick afterwards. Waste of our money. Never again.
AM
Amanda Scherp
They dont even deserve 1 star but I had to. Horrible customer service! My fiance and I went and talked to the owner about catering our wedding (less than 100 people) everything was great at first he sat down with us and we made out a menu and he was going to get back to us with a final price. NEVER called! We tried getting a hold of him to leave a deposit and we left numerous messages for him to call us back. They completely blew us off 2 months before our wedding! Still havent heard from them and my wedding is tomorrow. Thankfully we found someone else with 100x better service!
CA
Cali Flower
This place is unbelievably mediocre. Prices are too high for the food you get. Gave the place a good 10 tries before deciding and they have yet to churn out something actually worth paying for. Pizza is only cooked just enough for the cheese to melt, veggies are watery and mushrooms canned. Burgers are sizable but from frozen preformed patties. Sandwiches overpriced, eggs overcooked and homefries have this old, soggy quality. I cannot figure out why they get so much business, maybe its the 99¢ coffee and array of desserts, perhaps just the local allure.
NI
Nicole Tarquinio
Service is horrible. As a server you come back an check on your table ,your not just order takers. The food was okay the Cheeseburgers are frozen pattys an when u ask for it to be Medium well an you get a burger that doesnt even have a temperature bc its already pre cooked. Ive been her more than a handful of times an honestly dont see myself going back again. Its sad to see a business not care about how there food taste an dont care about there customers dining experience.