Address: | 15230 N Scottsdale Rd, Scottsdale, AZ 85254, USA |
Phone: | +1 480-607-0083 |
Site: | thecheesecakefactory.com |
Rating: | 4.1 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 10AM–11PM |
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Amber T
I came to CF for lunch today (03/17) and the service was great. Unfortunately, I found an eyelash in my food and couldnt eat anymore. I wasnt going to say anything because I was eating my hubbys leftovers but the waitress saw that I didnt eat much and ask if something was wrong. I reluctantly told her about the eyelash and she quickly apologized and offered a new meal. I declined since I was eating my hubbys leftovers and wasnt hungry anymore. Honestly, I wouldnt have complained, then ordered more food. I just dont do that in restaurants. I just wanted to pay and leave without making a big deal. The manager then came over and offered his apologies and offered dessert. I told him that it was okay and that it happens. Still, they took off my meal. After insisting that they didnt have to do that, the waitress told me "It shouldnt have happened". I thanked her and tipped her well. Just wanted to post this review because they went above and beyond with their customer service and I will definitely be back again. As I told the waitress and manager, things happen and Im positive this was an isolated incident. But this restaurant deserves a kudos for stepping up to make their customer happy. See you again soon CF!
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Rose
My husband and I went there 7/31 to celebrate our 1 year anniversary. We got there around 8pm and it wasnt too busy. My husband tried to explain to the hostess that we were celebrating our anniversary so we wanted something a little private. Well he was cut off from even asking and we were put dead center in a half booth half table and before we could even say anything the hostess was gone. Well I wasnt okay with where we were at so my hubby asked if we could sit somewhere that wasnt in the middle of everything. We got moved to a section in the corner which was nice. However we were practically ignored. My husband asked if they did anything special for anniversaries and our server looked at him like he was an idiot and said "happy anniversary from me" We werent looking for any freebies or anything just wanted it to be special it was a big deal for us. So dont go there for special events I guess. Not to mention no refills on our drinks and it took forever to get our check. We asked for to go cups and it took a long time to even get that. I guess we shouldnt have asked to move. This isnt the first bad experience Ive had there. Cheesecake is great but I think ill take them to go from now on.
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Jen Beaty
We went to the North Scottsdale location for my daughters 18th birthday last night (5/11/2017). We called to make a reservation for 15 people for 6:30pm when they opened at 11:00am, and were told they dont take reservations until 2:00pm. I called back at 2:00pm and was told they only take reservations until 5:00pm. I explained that we had 15 people coming for an 18th birthday dinner, so if they wouldnt take a reservation we may need to look elsewhere. I was told that Thursday nights arent busy, and if we showed up before 7:00pm we wouldnt have to wait more than a few minutes. My daughter really wanted to go to Cheesecake Factory, otherwise I would have gone to a place that takes reservations. Our large party showed up at about 6:20, and we were of course told it would be a while. A party of 17 had just showed up right before we got there. We had to wait in the crowded waiting area for an hour to be seated, and when we did it was very cramped. Our servers did a great job considering there were so many of us, and the food was pretty good, but I think its ridiculous to only take reservations during lunch/early happy hour time.
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Faye Boston
So Cheesecake factory is one of my favorite places to go....usually. I had to work on my birthday this year and the main thing I was looking forward to was going to the cheesecake factory for dinner. I ordered a green tea with mint while we browsed the menu. I took a few sips and found it too minty. We ordered our food. While waiting I took out the mint garnish and found a bug floating underneath. We alerted the waiter who was also grossed out. We stayed as it was too late at this point to go anywhere else . The food was good, I got the Chicken marsala. But when we got our check I was still charged for the green tea. Really?!? Needless to say I wont be going back to Cheesecake Factory.
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Michael Venokur
While the food is very good , the last 2 Sundays I went there 3/20/16 and 3/6/16 we went there and they were out of the items we wanted. On 3/6/16 I had to order multiple times because everything i ordered was out. Yesterday on 3/20/16 I asked ahead of time what they were out of and the waiter said biscuits. So we laughed and our table ordered. After 30 minutes the manager comes back and says we are sorry we are out of fish and chips. Seriously, again?? So while the food that did come was very good, the service in regards to food not be available is troublesome. Not even a break on the bill for the inconvenience for the last 2 visits.
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Scott Greenstone
Food was as expected having been to Cheesecake Factory before in other locationsl Large portions, good drinks, free refills on non-alcoholic beverages. This particular location offers Valet Parking as part of the Kierland Commons mall. My review is brought down by the fact that lighting was very poor and we actually had to use our cell phone flashlights to read the menu. I also though it was odd that there were advertisements in the menu for other stores in the area. I have never seen such a thing before and was a bit put off by that.
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Megan Ricker
Always enjoy a good meal at The Cheesecake Factory. Ive recently started seeing a personal trainer, so it was my goal to find something on the healthier side. I ordered the Lemon Garlic Shrimp off the Skinnylicious menu. It was the perfect portion of shrimp, pasta and asparagus and didnt taste skinny at all. It was delicious and paired perfectly with a glass of Chianti. Our server was also very attentive, but she did bring the check while I was still eating which was annoying.
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Jeremy Kinsley
If youve never been to Cheesecake Factory you need to change that its fantastic food amazing cheesecake and my wife and my daughter and I get out of there spending less than 20 bucks and we are all completely full and or you can go in there and spend a couple hundred really just what suits your fancy the wait staff is awesome the bar is awesome the building is absolutely gorgeous and of course like I said before the food is amazing
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Rachel Wille
Have an indecisive group of people with you? Have a group of people who want all different types of food? Cheesecake Factory has a large menu with different types of food. I came here for lunch with my mom during the holiday season. Luckily there was no wait (which never happens!) we were seated and waited on. Our server was great. The only negative is that it was really cold inside.