Address: | 30 Airport Square, North Wales, PA 19454, USA |
Phone: | +1 215-368-8740 |
Site: | chipotle.com |
Rating: | 4.1 |
Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
ST
Steven Reifsneider
Giving 1 star because I dont know how to give a half star. Been going here pretty much since it opened and have always been very pleased. Hadnt gone in the last 2 or 3 months, and I came today and honesty was extremely frustrated and disgusted with what I experienced. From start to finish; every step got worse. To start, the first employee commencing the burrito construction (or destruction), had to ask me 3 different times what rice, bean, and protein I wanted. And then she proceeded to scrap the very bottom of the rice container for every possible molecule as just to get a half a scoop of rice... "is that enough for you?" Well Im not a complainer so I guess so. I asked for half steak and half barbacoa, I was given barbacoa on the top and steak at the bottom, and then all the cold (sour cream, cheese, salsa, lettuce) wadded into a mound right in the center. Within three bites, barabacoa was sayonara, and the rest of what I was able to stifle down was nothing but a cold mess of mushy dairy and vegatable. Halfway through the forced consumption of the burrito, pulling the aluminum wrapping past the halfway point unleashed the last third of the burrito onto the table due to the sloppiest wrap job Ive ever witnessed. Also had to ask for the Chipotle Tabasco sauce because the condiment was horribly neglected. What really topped it off was when I went to sit down, hoping to land a booth cause I came with my female companion. The last one available was promptly and selfishly taken by a single Chipotle employee who was in front of me in line. Im sorry but I am in the service industry and if I decided that I was going to eat at work I wouldnt take one of the best tables in the house. Especially as a solo person when there are groups of people trying to sit, eat, and converse comfortably. I came at 2:30pm, so not during a rush or anything. There is really no excuse for the quality, or lack there of, of my experience today. Worst overpriced burrito ever. Bad Chipotle, bad.
SA
Sayantan Swar
Went this evening, and service was a near disaster ! It was not crowded like normal, so was hoping ordering will be hassle free, unfortunately most of the folks at counter were not attentive. They initially put normal steak instead of shredded steak I ordered, and seem to be uninterested to listen to what all I wanted in my bowl, took a lot more time than usual to complete the order ! May be it was a long day for them and were waiting for the shift to end, but I guess customers hope little bit more attention than that ! And Im not sure why the music inside has to be so loud, I had to almost shout to order.
LI
Liz Jenkins
Without fail every single time I order from this Chipotle on the app, I receive a terrible meal. When you order through the app for pick-up you are putting your faith in the employees that they will give you the meal you are paying for. That is never the case at this location. I paid an extra 3 dollars for extra filling countless times and did not receive it. I have received bowls that are missing ingredients I asked for. I have received bowls with less than half the normal amount of food. DO NOT order pick-up from this location unless you want to waste your money and your time.
TR
Tracy Hepler
I would not recommend this place for pickup. I just picked up my food and not only was it cold it was half a bowl filled with mainly cheese on top. There may have been four pieces of chicken. They forgot all of the sauce that i ordered. When i called and explained that they messed up my order the girl answered sorry we can not refund you and the next time you come in we will make sure you are satisfied. Dont waste your time on cold expensive food and rude ass people who should not have been hired in the first place.
JO
Joseph Mueller
Well, I didnt get food poisoning, so thats a good sign. Chipotles food is tasty, but I think a little expensive in comparison to other similar places. There are a number of competitors that offer equal or better food at a lower price and even include things like chips and guacamole that Chipotle charges extra for. I live in a a family that has a huge Chipotle fan and I know this chain has some fanatical cult-like following in some places. I guess I dont understand the hype.
DA
David Stowell
I cant say enough good things about the tasty food that is Chipotle. Also, good parking. But listen, if you come during busy times, you will wait in long lines (mostly because other customers are idiots and take forever to order) and you might not get the friendliest service because the staff is busting their butts to get everyone their food quickly. But, did I mention that the food is awesome?
DA
dave spencer
I go to the store for lunch alot and the majority of the time the people working there have a bad attitude they give u the littlest portions possible unless u ask for more they seem like they have a chip on there shoulder for no reason there is a few nice and friendly coworkers that work there aswell but the people who serve the food most of the time need an attitude adjustment
TA
Tab S
I go here for lunch anytime I get the chance. You get so much food, for the same price as any other fast-food-chain meal...and so much healthier, too. I have been here so many times, and never has anything been out of stock. The staff has always been so friendly and hard-working, and the food has always been so GOOD. HIGHLY RECOMMENDED!
KE
Ken Rhines
Standing here waiting for my online order that was to be ready 15 minutes ago. ProTip: order it to be ready 15 minutes before you walk in the door. :) Cant do anything about the cashier running off of change and slowing everything up though. :P
DA
Dawn
Food is great but staff has all turned over and every time we go now they are out of ice, out of drinks and the trash is overflowing out of every can- even the one outside! Where are the people that used to hustle and keep everything clean?
SE
Sean Powers
This place is great. The only downside is there is almost always a wait. And by wait I mean there is a line to the back door. It is not worth that wait. If they moved people through the line faster, I would go here all the time.
?
ストフカタッド
It was literally OK. The service was slow and the food was sub par. Im not sure what people see in this place. There is just too much hype behind this place, you folks need to chill out ⛄ and eat other Mexican foods
J
J Byrne
This is the best Chipoltle location in my area, I have been to a few other locations that were lackluster and nowhere near as successful. I have never had a bad meal at this location, always clean and well managed.
MI
Michael N
Small but efficient Chipotle. Lines are usually massive during lunch but they are able to turn it over quickly. Not many seats inside but plenty outside on the patio for the summer. Easy parking. Normal prices.
RY
Ryan Huber
We ordered 6 bags of chips, 6 salsas, and two burritos onlinE. Only received 5 salsas and every bag of chips was stale. I mean really stale. Ridiculous. I will not be ordering online from this location again.