Address: | 901 N Salisbury Blvd, Salisbury, MD 21801, USA |
Phone: | +1 410-742-4111 |
Site: | sub-runners.com |
Rating: | 4.3 |
Working: | 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–1AM 10:30AM–1AM 10:30AM–1AM 10:30AM–12AM |
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Kaneisha Dennis
Today I placed an order and it was completed at 5:30 pm. After about 45 minutes I called the Subrunners establishment to check the status of my order and was placed on hold and whomever was answering the phone hung up on me 6 times while I was still on hold! Finally the 7th time I called back and was placed on hold for exactly 6 minutes and 31 seconds. By then I had hopped in my car still on hold in route to the establishment. As I was pulling up finally someone answered and I immediately asked for a manager as he placed me on hold again not knowing that I was in front of the store observing. At this moment the delivery guy was about to go out to deliver my food so I told him to back up and take it inside because I no longer wanted the food. The man that placed me on hold then realized that I was the customer that he so rudely hung up on several times while his co workers assumed he was placing the calls on hold. Of course when I entered the store and showed him and the delivery guys my call log he still continued to lie about hanging up multiple times and ignoring me placing me on hold for 6 minutes and 31 seconds never saying hello until I pulled up. He sent me straight to the message asking me to hold never verbally making contact until I pulled up then he got on the phone about to pretend to be the manager. I let him know that I didnt want a soggy tuna fish prepared by now a hour and 10 minutes ago along with hot wings that were fried the same time all dried out! I did let him know that I observed him and wanted the money refunded back to my card. The customer service is sickening and no management ever stepped in to satisfy me the customer. Nevertheless I gave them a piece of my mind and left. They lost a customer and I will be sharing my experience on every web site that asks for a Subrunners rating. You guys dnt deserve the one star I gave you!
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Justin Ryan
I tried sub runners for the first time today based on their high rate and reviews bc my girlfriend and I were craving a cheese steak. I was very disappointed today when I waited over 20 mins for a large cheese steak and normally I wouldnt mind if it was what everyone has to say about this place, but when I opened our sub I found more bread than steak on their roll and the order was for fried onions and there wasnt any I was really hungry and we ate it anyway not wanting to wait any longer for another one. We were very upset to say the least with our first time trying your place intiscipating it to be every expection your reputation has.
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Jamie Tho
Just called from work tonight at 1145pm and I was placed on hold and every 2 mins someone came back on the telephone and said continue to hold, this went on for a total of 8mins, then I called from a cell phone and they answered and said hold came back on in 2 mins later and a man said were closed, we are closing. If you didnt want our business you should of told us from the first time you answered the phone and made it easier on us-so we could of ordered somewhere else now my break was entirely wasted.. done with this -place
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Brittany Carey
I love subrunners. Its the only place I call for delivery. Their triple cheesesteaks, pizza & sweet/tangy wings are phenomenal. Im sure the rest of the food is too but its hard for me to order something else bc Im in love w what I already eat there. I dont even eat cheesesteaks from ANYWHERE else.. Not even home.. But they are AMAZING here. Actually calling now.. Posting this while waiting for the line to free up since it was busy.. Ordering triple cheesesteak meal tonight.. My wings will have to be later this week. Lol
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Janice Clark
I am reluctantly giving them one star only because I am forced to do so by this website. This place has the worse customer service I have ever had to deal with in my life. Not to mention that the food is so over-priced that it is ridiculous. They are the highest sub shop in Salisbury with less quality and quantity of food. I will NEVER order from here again and my husband and son have been faithful customers for years. But not anymore.
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Dominique Johnson
Went in there earlier today to get a sub and asked for a cup for ice so I go get the ice and all this black stuff came out w it so I showed the guy and he didn even do anything just kept drinking his drink then I sat down in the diner area to wait and it was so dirty omg like you could just tell they do not clean up in there.....will not be getting another sub or anything else from there
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AJ Hewitt
LOVE this place! *Shop local* Great for the whole family; picky eaters, too. Even during their busiest times the staff remains cheerful and friendly. The owner is incredibly generous. Last time we stopped in he added a little treat for my daughter who was having a bad night and wearing her bummer-summer face. She was all smiles for the rest of the night. Thank you Sub Runners!
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Anthony Baley
Sub runners has the best meat in the area. Specifically they have great Cheesesteaks. This place is on my way back from work and as such I take a lot of take-out dinners here. If you dont feel like a cheesesteak, worry not they have all sorts of proteins, subs and even salads. Sub runners is the place to eat good easy access food without going to junky fast food joints.
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A Private User
Im originally from Philadelphia. Just moved to salisbury a few months ago. My first week here, I ordered a cheesesteak/day, everyday, for the whole week to find who has the best. Subrunners definitely has the best cheesesteaks in the area. Amazing wings and chicken salad, too. Mmm. But yeah. Red Door is disgusting and literally tastes like crap.
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Bethany Davidson
Ive never wrote a bad review but, today I am. Their website and google said they close at midnight I get there at 11:15 which is 45 minutes away from closing. The guy said they are closed. All the employees where wondering around and the guy who told me they where closed was vaping inside the store.
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James addison
Everything down to the service is beyond excellent.... Appreciate your service and love the food... The Boss Mike is a professional and a scholar at best and the cooks are always putting that extra effort to deliver best quality service. Thank guys ... Keep doing what you do...
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A Private User
I have had a lot of cheesesteaks in the Delmarva area having lived here a long time but Subrunners is the BEST. and no they are not huge, but that is part the reason i LOVE them, it doesnt fall apart into mush when you eat it, the rolls are perfect!
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lj jiles
This is my first time writing a review, but after trying the roast beef cooked on the grill with mushrooms, fried onions & green peppers, Swiss cheese, let, tom and mayo I couldnt resist!! Thanks for the suggestion Becky!
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Alex Castillo
Great cheesesteaks with plenty of other options ranging from hot/cold subs to salads and pizza. Lots of side options. All at a reasonable price. Nice dining area and delivers to most of salisbury. Open late.