Address: | 39 Cricket Ave, Ardmore, PA 19003, USA |
Phone: | +1 610-642-9227 |
Site: | vikingpastries.com |
Rating: | 3.6 |
Working: | Closed 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–4PM 8AM–2PM |
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A Private User
I used to love Viking and recommended them to everyone I knew. That is, until they made a cake for my sisters baby shower. I asked them to try to replicate a cake we found online. The cake had a baby on it and the picture I gave to them to refer to had a White baby on it. I am a biracial female, I look like a light-skinned Black female, kind of like Mariah Careys skin color, maybe look Hispanic to some, as do all of my siblings. I never made mention that the baby on the cake should look any different than the picture I gave to them. One of my other sisters picked the cake up for me the day of the shower. We were all disgusted and offended by the baby that Viking made to put on the cake. It looked like a blackface baby - incredibly black and big pink lips. Anyone, of ANY color, should have been offended by that. I called them and asked, why didnt they just call me and ask if there was any confusion about what color the baby should be? The woman from Viking said, "Well the girl that came in..." I am the GIRL (32 year old mother of one child thank you!) and I dont look like that and never saw a person of color ever that looked like that. They offended me on so many levels. The woman then started telling me how I should have been happy because they miscalculated the cost of the cake and they didnt tell me about that (why, because they didnt think I could afford the price difference?). So they didnt bother to inform me that they couldnt make a TASTEFUL replica of the cake, and then wanted to argue that I should have been happy that it didnt cost me as much as it should have. I told them I would not have been disappointed if they couldnt make the cake exactly the same as the picture, our concern was more about the color scheme; we would have been happy with any symbol of a baby shower, a stork, a bottle, a pacifier - whatever! And this is exactly what I told the woman who took my order when I went to Viking and placed the order. AND THEN I was told that the owner, Richard, would give me a call back about this, and I never received a call. Obviously, this matter was of no importance to them. They got my money. They moved on. Not to mention we had this awful looking cake to display in front of our family and friends (Whites AND Blacks). Really puts a damper on what should have been a joyful event. I generally dont like to pull the "race card" as they say, but their behavior was so insensitive and transparent. To them, I was just some colored girl that they wanted to go away. What they failed to realize was that I didnt want money back, I just wanted to hear them say "sorry" and understand that a simple phone call could have prevented it all. I wanted them to understand that to make something that looked like that baby was offensive. And they need to be aware of it in order to prevent offending other customers of color. But they are too racially and culturally insensitive to understand that. Id rather send a donation to the KKK - at least theyre honest about their bigotry! P.S. If you want pictures of the cake, I have some!
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Hayley Sharpe
Extremely lacking in customer service - This past weekend I experienced the apex of bad customer service from Viking. I was planning to buy a cake and decided to visit the shop when I walked by and the sign read "Open". Oddly, everyone stopped talking to stare at my guest and I after they noticed we were standing in the shop for a few seconds. The woman behind the counter (literally) greeted us by saying, "What do you want?" When we responded, asking if we could purchase a cake, we were told that they had closed. I noted that the sign on the door said open, she responded that we could look and purchase - but to hurry up. Declining to hurry, we instead chose to go elsewhere. After leaving, I checked my phone to learn it was 4:02 pm and the store closed at 4:00 pm! I dont know if any level of delicious pastry would make that level of disregard for customers acceptable but this was just the pinnacle of under-performance I have experienced from Viking and I will no longer be a customer.
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Nicole diaz
Being a bride your dream is having the perfect cake to go with your wedding theme but in my case my worst nightmare happen. My wedding cake was to be delivered at my wedding venue in delran nj at 10am it wasnt delivered until 2:30pm due to traffic. When my cake was displayed I Immediately started crying because it was supposed to be a 4 tier cake with coral colored ribbon detail but what was delivered was a 3 tier cake with orange colored ribbon detail. The worst part was that the cake came slanted and leaning over so bad the venue had to find a prop to make it appear even. When the bakery was contacted they refused to refund the venue for my cake and put the blame on the delivery drivers from their bakery but if you ask me your delivery service should be trained on how to deliver a cake since it does represent your bakery. I will never recommend this bakery.
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Mitchell Meyerhoeffer
Indignant: The Viking Pastry Story Bizarrely poor service. Expect curt and cold service at best, and outright rude attitude more often than not. This level of service had been corroborated by multiple people, multiple times. The entire staff seems to have an axe to grind with any poor soul who wanders in the door. I can not fathom how they stay open in a service industry. Also, the cake is just so-so.
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A Private User
We get pastries here on the weekends (cheese danish is incredible) and we recently had a cake and cupcakes done for our 2 year olds birthday party. The cake was awesome - super moist with a ton of icing. Just the way the kids like it.
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Marguerite Emhof
I got my wedding cake from Viking Pastries. The cake was not only delicious but also beautiful. It was a very reasonable price and I could not have been happier with it! I cant wait to eat the top in a year :)
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Christine Piazza-Reim
Order the chocolate buttercream white chocolate curls cake for my daughters wedding shower. Was absolutely delicious and everyone wanted to know where the bakery was located! Viking bakery never disappoints.
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Frank Sorbello
My favorite local bakery bar none. The donuts and cookies are top notch. Their cream donuts are delicious in particular. Not overly sweet as is the case sometimes but just right. Really love this place!!!
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Scott Reynolds
Donuts! Cinnamon rolls! Love this small bakery for excellent donuts, pastries, cookies. Cakes are good but stick to the smaller items.
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A Private User
Never a disappointment! Delicious pastries, reasonably priced!!
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Quinn Hovey
Best pastries I have ever had are from this place
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Elizabeth McKee
Great pastries from a family owned business.
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John E. Carr
You, gotta go, wont be disappointed.
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D Schaef
Way past its glory days