Address: | 15 Main St, Tiburon, CA 94920, USA |
Phone: | +1 415-435-3440 |
Site: | waypointpizza.com |
Rating: | 3.2 |
Working: | 11:30AM–9:30PM Closed 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM 11:30AM–9:30PM |
BE
BENDER BODY REPAIR
Worst experience ever.....warning: thieves Please read all reviews before giving this place a chance.......I wish I would have...they stole $52 from me... If you order delivery, it will arrive cold and they will not offer to remake and/or redeliver a fresh hot pie. My GF and I were staying at The Lodge Hotel, just a few blocks away, and on a rainy day decided to have our dinner delivered so we wouldnt have to go outside. So, I ordered $44 worth of food at Waypoint Pizza; we ordered a hot pizza, a hot cream of mushroom soup and a salad. The following were delivered; cold pizza, cold soup and a half of a salad. I called the restaurant and said that all of our food arrived cold. The lady on the phone said "well you did order delivery, so it wont be hot" so I asked to speak to a manager, and she said she is the owner...wow So I asked her again...."you mean to tell me that you dont offer hot delivery? Dont you own hot pizza bags to keep the food hot? Especially on a cold rainy day like today?" And she replied that they dont get guarantee hot food on deliveries, and if I want a new pizza I will have to come and pick it up myself.....in the rain. (Seriously?) (We are from Midwest and winters drop below zero some days, and we can always get a hot pizza delivered without any issues, and if we ever have an issue they will fix it asap and redeliver. Or refund money...depending on the situation (which rarely happens) Long story short, I walked to the restaurant with my girlfriend in the rain and brought back all of the food that was delivered untouched, and asked for a refund. The owner was already gone (not even 15 min after she hung up the phone), and the manager was rude and refused to refund the money. He kept saying Ill make you a new pizza and Ill have it delivered but will not refund the money, even though I said I just want my money back. (I told him we already asked for redelivery and were told no-carry out only, so just please refund the money). Manager called the owner and she told him that we can not have a refund, so whether we take our original food back with us or not, they will only remake the pizza, but nothing else. And no refund......... (Still in shock from the way we were treated) Basically, we didnt get our money refunded, or another pizza. So I paid ($52 incl the tip) to walk in the rain with food we couldnt eat and paid for a second dinner next door (which was delimited Italian) Also, the cooks were speaking in Spanish and using profanity and vulgar inappropriate language, including sexual remarks towards my girlfriend, they didnt think we could understand but we do speak multiple languages, including Spanish (which isnt our native tongue but we are fluent). But due to all the kids around eating, we ignored them, even though they all laughed about what they said including the manager, slime bag. These owners dont care about their customers, or care to offer good customer service, they definitely dont care if the food they offer is made right Or served hot. I hope no one else gets taken advantage of, however I doubt there any repeat customers. Ive read some other reviews and looks like there were others who had poor experiences with the owners and the restaurant. I hope we are the last.....
HA
Hans Uhlig
Delivery SCAM ALERT!!!! I would not have written this review if Waypoint would have done the right thing... they didnt. We ordered ONE Pizza and four cans of Coke for delivery. All in all $27.50 incl tax. Guy shows up 50 minutes later, my wife (ASIAN) opens the door and he is asking for $44,-- not even blinking an eye. I come down the stairs and ask "HOW MUCH????". He tells me less convincing that the pizza is 15.50 and one Coke is $2.50 plus tax = $44,-- I told him that thats not going to happened and I want to see a receipt. Hed to go to the car to get it and it showed $41,-- Now my alarm is up and I check: 2 gourmet pizza $31,-- 4 coke ($2.00) 8,-- tax 41,-- He wanted to charge me $2.50 for a coke and Waypoint wanted to charge me twice for the pizza!!!! So he is embarrassed because he has been caught and tells me to just take off 15.50. Where did the guy graduate??? SO I call Waypoint to figure out how much I REALLY owe, $27,50 NOT $44 or $41 or something close to something. The guy on the phone apologized. Here is the point, both of them try to screw the wrong guy. Hell, its Tiburon. How many order for delivery and do not check or even care how much they pay. Looks like you ARE GETTING SCREWED BY WAYPOINT PIZZA. My take on this is, I will have my kid get a job there and pay that way for his school. I called in again, and the same guy who takes the order took my complaint and told me he will "talk to the guy". NO MY FRIEND, THATS"S NOT THE WAY IT WORKS. YOU GUYS WILL CONTINUE THIS PRACTICE WITHOUT EVEN TAKE A BREAK. The pizza was "OK" BTW. Waypoint, dont call me or offer free pizza for the rest of the year. I dont like to get the flu,, mmmkey? Not going to order there again either. UPDATE: Actually will never order there again. Ended up getting sick after eating the pizza spend the night not in bed and almost went to the ER!
MA
mark sethi
Never again...tried it twice and both times left with a bad taste in my mouth. Ingredients are good enough, but do not justify a $32 pizza. They treat the regulars much better than the occasionals. Im a local, but I waited for 10 min standing there before anyone greeted me because the guy behind the register was in a conversation with someone waiting for a to go order. Plus, they dont know how to cook a pizza. I ordered it well done,crispy...and I got doughy and out was a mess to eat. It could be sooo much better, but they just dont try.
JO
Josh D
Good pizza, overpriced but thats what you get in Tiburon. 2 star rating is because we ordered 2 pizzas at the exact same time on the same ticket and they came out 20 minutes apart. The second was for a gluten free person so we couldnt share, and there was no real sense of urgency to correct or an oops we messed up and well make it right. Probably wont be coming back.
MI
Michael Hraba
Akin to Amicis, this pizza is consistently delicious, no matter the toppings.... and its never oily. Never. Fresh toppings, crispy thin crust. Great salads, too. They also deliver on the water by boat, sometimes. Thats super cool. For this, I judge them even higher than Tripadvisor or Yelps 5 star rating. LOL.
BA
Baylor Adams
Waypoint is my favorite pizza place! Every time I go there, I order their amazing pizzas, freshly made is the kitchen visible from the cashier. I would highly recommend this restaurant to anyone, even people who havent had a thing for pizza; it will change your opinions! LOVE YOU WAYPOINT!
ER
Erika Elliott
Love waypoint pizza!!! Great service, fast and nice staff. Owners are super sweet as well. Pizza is delicious, and so are the salads. And dont even get me started with how good the dough sticks are. Overall love this place, other negative reviews are invalid.