Address: | 775 Cochrane Rd, Morgan Hill, CA 95037, USA |
Phone: | +1 408-776-9800 |
Site: | fiveguys.com |
Rating: | 4.1 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM |
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Ironman Tony Stark
The young child you see in the background is an actual employee there or at least was. I went to this restaurant as I normally do with my father and my father in-law and this "CHILD" was not in his uniform wandering around talking louder than anyone there. At one point he was talking about how he was suspended from working for a day and didnt give a "F**K" he was going to work for free anyways. He asked one of the two managers working there for the LAN line phone. After they approved and gave him the phone he sat here in the corner with not work clothes on yet making a personal phone call to one of his "boys" as he put it and was cussing left and right....all of this happened while in earshot of a young kids baseball team that came in for a nice hot, typical, enjoyable, 5 Guys lunch. Although this was not the typical experience. After this rude young man got off the phone he went around to the back and let him self in and got dressed. He walked up to the line after washing his hands to try to start helping with making and preparing food where he was met by an older gentleman that I was told was the manager. The manager kept hand gesturing that you cant be here but never said to actually go. Then young man got annoyed and said "f*** it" and left the food preparation line and walked around to the front of the store in an extremely dirty uniform and started harassing the clients by asking them stupid questions and engaging in pointless conversations, disturbing them while they are trying to eat. I asked for the boys working behind the counter who the manager was and then young man said that he himself and the older man working behind the counter were it....I asked why do you let this kind of behavior happen here. I got no response and then asked the younger manager who the owners were and what their phone number was? He younger manager intentionally gave me the wrong #..I called it and found out it was wrong and then walked back and and asked for the real phone #....I finally got it and it was another managers #. The managers name was JOSE. Jose didnt want to give me the owners # until I told him how upset we were and what had happened. He finally gave me one of the owners #. I contacted him and told him how unprofessional this experience was and that we will not return "EVER................" if this rude, young man is still working here. The owner agreed and said that he would leave where ever he was and head down to the store immediately to take care of the situation. If this guy is here on your next visit........turn around and leave...! Thank you.
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Thomas Chidwick
Amazing burgers, fries and shakes as always. However, the customer service was horrible. No eye contact when handing the food, forgot the shakes and didnt remove the mushrooms on a burger but removed it on the other. The music was really, really loud the bathroom but not in the dining room. I was thinking about asking them to turn it down but had such bad experience with the customer service that I didnt care to ask. Just left and wrote this review. I would not recommend coming to this branch because theres others that has better customer service than this one.
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Charles Carlin
Well you are just out of San Jose - going south, or going north just about to approach the lions mouth of the bay area, and the Cochrane off ramp leads to several choices. My Honey always wants the peets coffee, there is a big chevron to fuel the car and several food choices, a deli, a chipolte, five guys, and an in and out . Well Five Guys has the burger of choice, in and out the fries, chevron the gas, and peets the coffee. so what are you going to do. let your taste bud be your guide. we are confused and having a good time at it!
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Kyle Gillen
Fries were great! Burgers were okay.. just a burger. Drink machines while cool were disgusting. Greasy fingerprints all over. Would be quick and easy to clean if the effort was put in. They wipe down the tables quite a bit afterall. I also had the unfortunate experience of seeing the bathroom. Very dirty too. Glad at least the paper towel dispenser was automatic so I did not have to touch anything. As other mentioned, bad annoying music was playing. Thankfully not toooo loud.
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Rob Zizofo
Where else can you get a bag full of crispy fries and a decent fast food burger? I would have rated higher if the bathroom wasnt so filthy. The food is as good or better than other 5 Guys I have been to. But really, the cleanliness of the bathroom is a reflection of the cleanliness in the food prep area. So I left wondering, "am I going to get sick?". I did not. The food was fine. Manager, get your kids tightened up and youll have yourself a fine place.
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Louis Martin
The food is typically outstanding. My only critique of this location in particular was that when we went on 9/17 in the late afternoon they were blasting heavy metal music and we actually ate in parking lot because it was so distracting. I got the feeling that some employee had slipped a custom soundtrack in the sound system. The staff seemed to be enjoying it but the customers did not!
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Sean Gibson
Burgers and fries are excellent. There seems to have been a lot of turnover for management at this location. Im sure thats normal for retail and food business. We stopped going for awhile and now that leadership has changed, we went back and had a nice meal. This will certainly get put back in our meal rotation.
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Erik Aguas
Favorite burger joint! Yes, more delicious than In-N-Out (even though the value there is better). Love how you can customize with everything! And their cajun fries?! Do not forget to get them! You can easily share a small order of cajun fries with a friend, as they are GENEROUS when it comes to giving them out.
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Carmel Trela
Usually this place is really good but it was really busy when I came in, so maybe that affected th quality this time. Burger was okay but condiments seemed lacking. And ordered regular sized Cajun fries but got small sized portion. So for this latest trip 3 stars is all that I can muster.
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Monica Lopez
I like this place. I dont know what all the other people are talking about though, I defiantly have had a better burger. This place does have good burgers though. It takes a while to get your food, that the one thing I didnt like. Other than that everything was excellent.
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Casey Ikeme
Theyve forgotten something on my order 7 out of the last 10 times i have gone there. And i dont order more than 3 toppings on my burger. After a few times it just gets annoying how consistently they mess up. The food is good though...
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Cindy Hain
The food was great here. Burgers tasted like home-made, grilled burgers and were very fresh. Fries were also very fresh and much better than fast food restaurants. You feel like you are getting quality food when you eat here.
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David Gilchrist
Hamburgers are good. The cashiers still need training. The cash register was filthy. I ordered one single party without salt for my dog. They wanted to charge me $6.59! Other times its $1.99.
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Daryl Zepeda
I love the fresh fries and the simplicity of only burgers and hot dogs. I try to get out here when I want a gourmet burger and fries. I just wish they had pepper jack cheese!