Address: | 442 E Main St, Middletown, PA 17057, USA |
Phone: | +1 717-944-2195 |
Site: | midtownpizzaonline.com |
Rating: | 3.3 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11:30AM–12AM 11:30AM–12AM 11AM–10PM |
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Ranzard Zaltag
I gave them 5 chances to make it work for me, two dine-ins and three delivery orders. Unfortunately, all five collapsed with a horrible experience, both with the quality of the food, and the customer service. The overall flavor of the food, and the quality of its servings are just plain terrible. French fries are too soft and felt like chewing a plastic bag. Dont believe me? Order yourself a french fries and see for yourself. The pizzas lack any sort of true flavor, and it is not refined at all, with most of the time the pizzas felt too squishy to be eaten. For a restaurant called Midtown Pizza I would expect a better quality be given to the pizzas. And finally, customer service. I am not saying that it is bad, but it really needs some work to make it better. The waitress at the restaurant are kind and helpful, but the delivery guys are just unacceptable. I was ordering my third delivery order of the month (expecting it to be good for once), and the delivery driver called me saying that he will be there in 10 min. And at the end of our conversation on the phone, I told him to call me when he is there. He didnt call me back, and after 15 minutes, I called him several times, but he never answered. He then sent me a text message saying that he left the food near the door (OUTSIDE) because he had to leave and also because I was not there. Well, I told him to call me when he is there, but he never did. Due to this one horrible experience, and after giving them five chances to make it right, they failed me through and through. Will not be dining or ordering from here ever again. Complete failure for a restaurant.
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Kendra Potts
The best thing to eat here is the wings. I never had all their sauces but I like the hot, garlic and honey sauces. The wings are nicely sized too, bone in. The garlic knots are huge and very tasty. The first time I ordered them I got a dozen not realizing they were the size of bread rolls haha. Their pizza is also good. I really like the sausage they use on theirs, it isnt like the sausage you get at Pizza Hut or Dominos. It seems like its real not processed. The sauce is really good too. Does seem to have just a very slight sweet taste but not much. Their pizza isnt super greasy either, which is a big plus in my book and theres no need to order extra cheese because the amount they put on in perfect. Its also great to be able to sit down and have a beer while waiting for your food. The bartenders and really nice and so is the staff.
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A Private User
Honestly wasnt as bad as previous reviews made it out to be. I had a slice of the Sicilian pizza (nothing special, just cut in a square) and a friend of mine had a stromboli. The pizza was flavorful and the stromboli was well packed. It wasnt crowded so service was great. I think the prices were a little much though. Overall it was a decent place, I would give it another try.
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Jackie rainal
Last week I ordered subs. I asked for no mayo on one. Got the subs home - loaded with mayonnaise. I called to complain and the person who took the original order answered the phone. Apologized and offered a free sub in the future. Today my sister ordered a pizza. Picked it up and the entire bottom was burned. Seriously? It appears a new kitchen staff might be in order.
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A Private User
The food is small portioned and not as tasty as it used 2 b. Latly the liquer has been "watered" down. The "mis"management is terrible! The manager ,collene, is always outside smokeing comes in smelling like an ashtrey. When she tends bar u wait 4ever 4a beer. Absolutly no one likes her. She works on Monday so, dont go then.
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Shawnte Bridges
Recently got an Italian sub and was highly disappointed. The tomatoes and onions added were poorly chopped as if a child made the sub. The sub also lacked taste and condiments which made it barely edible. Will not be a patron of this establishment again and advise others to do the same.
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David Whitekettle
As an employee i can tell you this his a great pizza shop we make everything fresh from the dough , sauce, bread etc... i love working here great staff unfortunately we cant make everyone happy but will keep making great food and give great service ....
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A Private User
Ordered a cheesesteak and was given very little meat. It was pretty much just a roll with a sprinkle of ground beef. Even after taking it back, they insisted it was supposed to be that way. Poor food, poor service. I will not be going back there.
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Alexis Loor
Went in there with my friends and sat down for a quick bite. The waitress there was very friendly and told us about their happy hour special. We ended up getting 4 subs in and a small pizza for under 20 bucks. 10/10 would go there again
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A Private User
They charge too much. We would go here every weekend for pizza and cheese steak Stromboli ... 1 time we found a HAIR in the cheese on the pizza, said something about it to the owner...He didnt care. Last time we went there.
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nick brydun
Health beer selection in the 6 pack realm. Pizza a bit over cooked. service was good. Cocktail list and beer on tap seemed. Good. Not sure, why some people complained. TV is a nice feature at the tables.
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A Private User
This is good food. But every single time i order my sub dry without mayo they always put mayo on it and ruin my damn sub. I hate mayo! Listen to what i tell you NOOOO MAYO! Every time they F*#% it up.
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Dan Fox
The only thing consistent about this place is that, when ordering for delivery, they will mess up your order every single time. The food isnt of a high enough quality to deal with the headaches.
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Natasha De la Cruz
I had pizza in this place for the first time, they have a great staff, great food with multiple choices, the owner act friendly and welcoming. Is such a good place to be!
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Wendy Trimmer
Just threw away $30 worth of food. Chicken cheese steak so greasy within 5 minute drive home the bun was soaked and dripping. Ordered there for take out. Disgusting.
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A Private User
Food prices are outrageous!!! And its not very tasty at all! also the staff are far from friendly... but i wouldnt be either if i worked there. the owner is a jerk!!!
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Jamarcus Smith
Tastes like profuse chemicals, ordered pasta from them and not only was it watery and runny sauce, but reheating it made it smell like ironed clothes or something
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Edgar Allen III
This survey is solely based on customer service. I just ordered my food not even 4 minutes ago, but the individual who answered the phone lacked professionalism.
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Shaun Collins
Have lived in Middletown for 3-4 years now and have occassionally visited this establishment. It is isnt bad as long as you dont expect good food or good beer.
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Mario ortiz contreras
Love This place great Wings great pizza and great subs my favoriet his the California chesse steak
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Gary Hilliard
Service needs improvement. The cashier needs training how to deal with customers. Ill never return.
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dgmisal1979
Poor subs. Under cooked entrees. Alcohol ok, but better stuff at Hopoyard or Black Horse.
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David Miller
Great service. Nice staff. Authentic Italian foods and dishes. Nice, cozy bar area.
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Bobby Underdue
Very good place great staff for us as truck drivers from North Carolina pretty good.