|Address:||51 E Paulding Dr, Dallas, GA 30157, USA|
|Working:||7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM|
I don’t really what to say about this Publix I am not sure if they are racist or just very bad customer service. Let me just start off by saying yes I am a man of color but that should not matter because my money is green. I have lived in the city my entire life and just bought a house out in Dallas to get away from city life. I have had my share of poor customer service and have seen many different situations and been on the receiving end of both good and bad moments but there is truly no excuse for this incident. I walked into this Publix to buy some French bread which when freshly made is amazing. So I went to the deli to get some cheese and the three employees behind the counter were down at the other end making sandwiches. So no one was at the deli section, which is fine I can wait. I looked over to the bakery section and the lady behind that counter was standing there writing something on a cake. She and I both clearly made eye contact and then she looked away. So my wife goes to grab something then returns and asks if anyone has attended to me yet so I told her no. The lady behind the bakery looks out a couple more time and even my wife notices her looking but ignoring us or just busy working. So then another lady comes up and stands on my right between the bakery section myself and deli. Then the bakery associate REGINA stopped working and walked out to the lady that came up after me and Regina asked her if she needed help and the lady said loud and clear he (me) was here first. Then Regina said something but I could not hear what she said and the lady said again he was here first and Regina waved it off with her right hand in a nonchalant manner. I looked at my wife and she looked back at me and I could not believe she just did that. Then Regina went back into the deli section and picked up a tray for the lady that came up after me and never once turned to me and asked if I needed assistance. Now me being from a big city up north I just thought she was rude and it was a very poor display of customer service but my wife who is from the south and also caucasian got really upset and when to speak to the manger but only found the assistant manager and she expressed her disgust. Needless to say I have not returned to this Publix and I will continue to drive 10 miles down the road to Wal-Mart. My entire family has taken the stand with my and neither of my daughters have gone back nor has my wife or myself. I was very disappointed in the quality of people and service at this Publix.
Can you say; Supercalifragilisticexpialidocious Hands down this is the best store ever putting it #1 in my line up of PUBLIX stores! The starr of the store is Raina in the deli dept, as I dont think I have met anyone with her fantastically beautiful energy as she represents Publix as if she was going for the Olympic Gold her customer service skills is 1 of the reasons I give this Publix a 5 star rating if she waits on you nothing short of spectacular! Leslie is 1 other reason as she is very supportive in cleaning the meat slicer as we dont eat pork her attitude is very polite, courtesy, and professional!!! And finally this Publix location gets the rest of my 5 stars based on cleanliness, polite, and friendliness making the atmosphere second to none! Who needs Whole Foods when you have a better alternative PUBLIX their prices are excellent and always are running sales especially buy 1 get 1 free is my favourites unlike Walmart who just have mark downs and poor customer service and employees who avoid customers from being overworked and better selection of meats than anyones business PUBLIX WE SOLUTE YOU FOR MAKING OUR COMMUNITY BETTER THANKS THE FAISON FAMILY.....
This is my first time back to this store in awhile but nothing has changed (in a good way)! Everyone is really friendly and helpful. Never had a bad experience here. Pharmacy is quick too! One of the pharmacists went out of her way to get me medication I needed when I was pregnant. Everything is really clean and the store always smells fresh when you walk in. Craig helped me out today and he was such a friendly, kind, knowledgeable guy. This Publix is out of my way; I have more than 4 grocery stores closer to my house. However I remember why I always enjoyed shopping here and will be shopping at this location going forward.
Very disappointed in the pharmacy, we have been faithful customers since the store opened. I have always had great service until tonight. My child has been taking the same medicine daily for over 2 years but because the dr forgot to put the instructions on the prescription they refused to fill it. They wouldnt even call the doctor about it, I have to go and get a new prescription filled out. Needless to say we will be switching pharmacies. VERY UNHAPPY!!!!!
Prices are a little higher than other stores around. Dont mind paying because they are very close to me. However the store is always asking for donations to various causes. I went in 4 times in one week and was asked by the same lady each day to donate. She says they must ask or they will get written up or fired. I emailed customer service. No reply and now when you donte money all associates have to cheer and clap and ring a bell.
1st time this has happened. Purchased 2 pizza doughs today from this Publix and once I got hope and opened both bags; the pizza dough was flipped inside out so the dry dough wouldnt be notice. Dont have time to return so will have to make it work :/
I cant believe what they did. Someone forgot to turn on the ovens to cook the chickens. We continued to shop cheched out &paid for the chicken. When the chicken was finished one of the employees drove it to our house. Unbelievable!
Not so good. Went to buy items for super - pizza and salad. You do not carry the Chef-boy-r-dee pizza and you do not carry the salad shell you bake in the oven in which i would have put the salad. I left and went elsewhere.
Cant even place phone order for bakery. Customer service provided no other options. I mentioned that even pizza restaurant allows phone orders for baked goods. Ill find another way. But thanks for nothing!
Great customer service when I came to the store. Easy parking lot to maneuver and get in and out of. Standard Publix prices and selection which is good. Better selection of meats at Publix then anywhere else.
Customer Service Natzi
This store is very well organized and merchandised to sell. The employees at most publix are really accommodating and professional. My only complaint is there is hardly any organic produce.
A Private User
They have out dated baby milk that expired the year before. They supose to be checking the dates but they dont. I will not go back to publix for nothing.
This is the best Publix Ive ever been to, friendly staff, stockers, and the best pharmacy around with Kim and Brian in charge and his great techs also.