Address: | 1340 W Garden of the Gods Rd, Colorado Springs, CO 80907, USA |
Phone: | +1 719-268-6874 |
Site: | blackbeardiner.com |
Rating: | 4.1 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM |
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Leslie Erin
Im not really one to leave bad reviews, but we were so looking forward to trying this place. We chose a busy time, 11 a.m. on a Sunday, so the 35-minute wait wasnt totally unexpected. However, the wait to get our food was another 30 minutes once we ordered from our waitress. In the span of ordering our food and receiving it (brought to us by another server), we didnt see our waitress once. She was MIA, despite the fact that I had been low on my drink for a good 10 minutes. After she showed up once the food was delivered to ask us how it was, we saw her one more time - 3 minutes later. We were both 2 bites into our meal, and she asked if we wanted dessert. Dessert. When we said likely not, she immediately delivered our tab, which sat in front of us for the vast majority of our meal. After waiting an hour just to get food, it felt as if we were being rushed out before even tasting it. Which might have been good anyway ... The food itself was your typical diner fare, nothing particularly special (although the Baby Bear Hot Sauce is pretty unique). I had the chicken fried steak, my husband had a southwestern eggs benedict with a side of biscuits and gravy. The chicken fried steak, itself, was decent; however, his eggs benedict was marginal, at best, and the yolks were cooked all the way through - not an ounce of runniness to them. The gravy had a particular Cisco-gravy type taste to it, but the biscuit that came with my meal was huge and tasty. His biscuit, however, that went with the biscuits and gravy, was hard as a rock - like it was 3- or 4-days old. And his home-fry potatoes were hugely under seasoned and tasted as if theyd come straight from a bag of frozen hash. Its not hard to find good diner breakfast food here in the Springs - we love King Chef and Mountain Shadows for breakfast, but even Crazy Ottos (which is tasty and greasy in its own right) is superior to Black Bear Diner. Sadly, we wont be back. There are just too many other good options.
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Ryan Even
Good Grief. After reading the reviews on this restaurant, Ive learned more of the emotionally fueled ignorance of my local patrons than i did about Black Bear Diner. This is the first place Ive come to in the springs for food that has quite obviously displayed a priority on customer service. Ive listened to the customers in this place too, as they complain with such a toddler demeanor, that I cannot believe the patience of the wait staff. God bless you guys. The prices are fine. Ignore that clown review talking about $100 breakfast. Good lord. The setting/environment is perfect for the experience they are trying to facilitate. Sometimes the food comes out super fast. Sometimes it takes a bit longer. No complaints there. Im not at a sit down for fast food. Like the perk of paying at the counter as opposed to having the server coming back and forth with the check, card, receipt, etc. Smart. Selection is all over the place! However, everything Ive tried I liked. (Yall need to get sweet potato fries for folks trying to keep that insulin release a bit lower ;) but still wants fries :P Again, everyone Ive met there has been friendly and has displayed earnest interest in our experience. The Springs is a great city but notoriously lacks in this department. I shouldnt have to go to Applebees to get a server who tries. Now I dont have to. Thanks guys and keep it up!
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Tess Wren
My husband and I have eaten at many a Black Beat Diner, from California to Arizona because they are one of the only places with homemade corned beef hash that doesnt come from a can. We get the same thing every time: corned beef hash with eggs over medium, hashbrowns, sourdough toast with extra butter, no fruit garnish on the plate. Our food came out with the fruit garnish, raw hashbrowns and cold corned beef, with no extra butter for the toast. The waiter had disappeared. A lovely manager came and made everything right for us, but then the waiter reappeared and asked if we were ready for the check and boxes. I was two bites in at this point. I hate when Im pushed out the door to increase turnover, its just rude. Excellent manager, food was good once it was redone, but waiter was disappointing. His tip reflected this. Black Bear is known for their consistently good food and good service, hated seeing this kink in their usually perfect design.
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erin Vandolah
The restaurant itself is very nice, clean and updated feeling. The food is ok, but I would not go out of my way to eat here again. Unfortunately the service is severely lacking. Marcus pretty much ran the whole restaurant whether thats his job I dont know. He gave us drinks, delivered our food, checked on us and cashed us out. Was a waitress really needed and did she deserve the tip? No. Marcus did. We were not the only ones who were irritated either. A group of people left after a 35 minute wait due to absolutely nobody helping them and there were plenty of empty tables! One customer waited at the register for 20 minutes to be cashed out while employee after employee ignored her. Its unfortunate about the service bc it truly is a nice diner. I hope they improve.
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Ave Sala
My husband called earlier today and asked if he got a free meal for his birthday which was April 26, the female said yes just come in. When we got there and was seated we advised the hostess why we were there. She said no you dont get a free meal, she said you have to register for it and takes up to 48 hrs for the reply and then it is only breakfast. No apology nothing. Yes we stayed and I had the Tri Tip sandwich which was delicious and my husband had a Ruben with coleslaw and he said it was great. Alejandro our waiter was wonderful, He let me sample the potato salad and was very attentive. Our drinks were kept well supplied. As we left we also ordered a bear claw so we werent rude. We love this restaurant but definitely dissapointed in the advice we were told about.
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David Thompson
When our meal was delivered, they brought my wife the wrong dish, my salad was served with dressing though Id ordered without, and my daughters cheeseburger had no cheese. Our server had disappeared, so I had to get the managers assistance. When she brought the corrected cheeseburger, the server showed up for the last time until the end of the meal - did not come back to check on us or refill drinks. He was unusually inattentive. He even tried to take my wifes plate as she was finishing her meal. Staff were running the vacuum cleaner during our entire visit, and a waitress kept going from table to table clinking the salt and pepper shakers together. We felt like they were tidying up and getting ready to close, although closing time was an hour and a half away.
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Arthur Dent
Have you ever been at an IHOP, Dennys or Village Inn and wished that the portions were doubled and the decorations were faux retro 60s? Well, the Black Bear is exactly that. They offer more than the standard breakfast fare, but with almost the entire menu is an exercise of quantity over quality. Nothing on the menu is truly bad, but much of it is bland and unoffensive. It tries for nothing and achieves nothing. Thats not quite as damning as it sounds, as the Black Bear plays it safe with pretty much everything, you wont leave hungry or acutely disappointed. The service has much improved since the initial opening pains and is genuinely prompt and friendly. Recommended for when you need a massive amount of acceptable breakfast food.